Courtesy Patrol Officer (Residential Community –FULL TIME ) – 21hr (Garden Communities)

Overview

Allstate Security provides professional security services throughout California from San Francisco down to Los Angeles and continuing all the way through our headquarters area in San Diego CA. For nearly a decade weve offered comprehensive security solutions to a variety of clients as one of Californias premier security guard companies.

We specialize in armed guards unarmed guards patrol service and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises customers employees assets and everything in between.

Allstate Security provides reliable qualified professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.

Job Skills / Requirements

Position Summary

The Courtesy Patrol Officer is responsible for securing and monitoring multiple client properties throughout Irvine. This position requires active patrol prompt response to dispatch calls and consistent documentation using company-provided software.

Security Officers assigned to Gardens Communities serve as Courtesy Patrol Officers (CPs) and are expected to maintain a visible professional presence while supporting residents property management and dispatch operations.

Key Responsibilities

Patrol & Property Security

• Conduct mobile patrols of multiple assigned locations.
• Perform gate openings and closures lock-ups and door checks.
• Monitor properties for suspicious activity trespassers noise disturbances and safety concerns.
• Remove transients from property when necessary following company policy.
• Maintain a visible and professional presence at all times.

Dispatch & Response

• Respond promptly to noise complaints trespassers and other security-related calls.
• Communicate consistently with Gardens Dispatch.
• Respond to both dispatch-originated tasks and system-generated tasks.
• Complete a minimum of two tasks per hour (or one task every thirty minutes) as required by client standards.

Reporting & Documentation

• Complete Daily Activity Reports (DARs) and Incident Reports using the Silvertrac software system on company-issued phone(s).
• Accurately document all patrol activities incidents and responses in real time.
• Maintain clear detailed and professional written reports.

Support & Team Coordination

• Assist Field Supervisors as needed.
• Maintain professional communication with residents management and dispatch.
• Follow all company and client policies and procedures.

Work Environment

This position involves continuous patrol of the residential community and responding to active calls for service. Officers must remain alert professional and proactive throughout their shift while maintaining a visible security presence.

Minimum Requirements

• MUST possess an active BSIS Guard Card
• MUST be at least 21 years of age
• MUST have a valid drivers license with a clean driving record
• MUST have reliable transportation
• MUST demonstrate strong customer service skills
• MUST have strong verbal and written communication skills
• MUST be able to write and speak fluent English
• MUST pass a background check and random drug testing
• Fair Housing training preferred but not required

Certification Requirements (All)

Drivers License
BSIS Guard Card

Additional Information / Benefits

Benefits: Medical Insurance Dental Insurance Vision Insurance Paid Vacation Paid Sick Days Paid Holidays 401K/403b Plan