Quality Assurance Engineer (QA)

Knowledge Services is seeking a Quality Assurance Engineer (QA) who thrives in the space between fully automated testing and hands-on manual testing.

• This role is ideal for someone who values software quality is curious by nature and is willing to jump in wherever needed - whether thats validating acceptance criteria executing manual test cases assisting with automation efforts or supporting load/performance testing.
• This is not a pure automation role. Were looking for someone who prefers manual testing but is comfortable with scripting understands automated test frameworks and can collaborate closely with developers who own unit testing.

Quality Assurance Engineer Responsibilities:

• Perform manual testing across web API and backend systems in an Angular/.NET stack validating acceptance criteria and uncovering edge cases.
• Contribute to automated test creation when needed especially around integration API and regression workflows.
• Support load and performance testing working with shared IT services or internal tooling.
• Review user stories and acceptance criteria to ensure clarity testability and alignment with business requirements.
• Assess blast radius and potential risk when code changes are introduced.
• Collaborate with developers to ensure effective unit test coverage.
• Maintain well-organized test cases documentation and test artifacts.
• Participate fully in agile ceremonies (standups backlog refinement sprint planning retrospectives).
• Work cross-functionally to champion quality and continuously improve our testing practices.
• Seek out opportunities to improve test coverage processes and team efficiency.

Quality Assurance Engineer Required Skills & Experience:

• Strong background in manual software testing.
• Ability to write or understand scripts in languages such as Python JavaScript Bash or PowerShell.
• Experience with automated testing tools or frameworks (such as Cypress Playwright Selenium or similar).
• Familiarity with Git and standard branching workflows.
• Ability to read and interpret acceptance criteria user stories and technical documentation.
• Experience working in an agile environment (Scrum or Kanban).
• Strong organizational skills with the ability to track multiple test efforts simultaneously.
• Analytical mindset with a natural inclination to seek out quality - someone who is curious thorough and thoughtful.
• Willingness to perform manual testing as the primary focus of the role.
• Eagerness to learn new tools platforms and testing methods.

Preferred Qualifications

• Candidates who have transitioned from development to QA or who have technical backgrounds but prefer quality-focused work.
• Experience developing or maintaining automated test suites.
• Exposure to load/performance testing tools (JMeter k6 Locust etc.).
• Understanding of CI/CD pipelines and how automated tests integrate within them.

Knowledge Services strives to offer a modern professional environment that provides Team Members an inviting comfortable and collaborative place to work to maximize success.

At Knowledge Services we prioritize creating an environment that supports our Team Members success and personal well-being with a robust benefits package some of which include:

• Medical coverage including employer match program for Health Savings Accounts (HSAs)
• Generous 401k retirement plan with employer match
• Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
• Dental and Vision insurance
• Company-sponsored life insurance with options for additional coverage
• Short- and Long-Term Disability (STD and LTD) benefits
• Pet insurance
• Maternity Paternity and Military benefits
• Baby on Board program
• Paid Time Off package
• Company Anniversary Bonus program
• Professional Development opportunities including Young Professional Series Manager Focus series Cyber Security panels and briefs and more
• A rated HQ office full of amenities including fitness center rec room coffee bars bike room café auditorium private Mothers room and more

Knowledge Services established in 1994 and headquartered in Indianapolis IN is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski CEO of Guidesoft Inc. dba Knowledge Services is an industry leader in Managed Service Programs (MSP) Vendor Management System (VMS) Employer of Record / Payroll Services Workforce Management Survey Management and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries including IT Healthcare Federal State and local Governments Public Utilities Telecom and more.

As such Knowledge Services is committed to providing opportunities for growth in our company in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each persons endless potential. Our focus on improving our team product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge Integrity Innovation and Service.

Knowledge Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.

Veterans military families and people with disabilities are encouraged to apply.

Applicants with disabilities may contact Human Resources via telephone e-mail and other means to request and arrange for accommodations. Please contact the Human Resources Team at or .