Warranty & Claims Administrator
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Job Location:
Middle River, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Fraza is seeking a highly motivated Warranty & Claims Administrator to own the end-to-end management of OEM battery/charger and goodwill claims across our Michigan this critical role you ensure accurate claims compliance with OEM standards and timely financial recovery directly impacting company revenue operational efficiency and customer satisfaction. Youll serve as the primary liaison with OEMs factories and warranty-capable vendors while partnering closely with service parts sales accounting and branch leadership to prevent warranty leakage resolve disputes and drive continuous process improvements.
Key Responsibilities:
Key Responsibilities:
- Manage end-to-end claim processes including submission reconciliation and financial recovery.
- Ensure claims are accurate compliant and supported with complete documentation.
- Handle OEM communications denials short-pays and chargebacks professionally escalating and disputing as needed.
- Approve write-offs/credits within delegated authority limits.
- Track KPIs monitor backlog and provide actionable updates to leadership.
- Train and coach internal teams to improve claim quality and prevent recurring issues.
- Bachelors degree in business administration operations finance or related field preferred; equivalent experience considered.
- 35 years in OEM warranty administration claims management service operations or similar roles (material handling automotive heavy equipment industrial service or comparable OEM environments preferred).
- Proven success managing denials short-pays and chargebacks driving disputes to resolution.
- Experience with ERP/service systems and OEM warranty portals; proficient in MS Office Suite (Excel required).
- Highly organized quality-focused and able to manage multiple priorities independently.
Required Experience:
Manager
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
Fraza is a solution provider for all material handling needs. We offer new or used forklifts, rentals, parts, warehouse solutions & forklift training.
