Head of Delivery

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a strategic and execution-focused Head of Client Delivery to lead our global client delivery organization. This role will oversee managed teams responsible for implementing onboarding upgrading and expanding SaaS solutions at enterprise clients. The ideal candidate is a proven leader in high-growth SaaS environments with experience scaling delivery functions building repeatable processes and ensuring seamless execution of client-facing technical projects.

As the owner of our client delivery strategy this leader will be accountable for driving services revenue ensuring timely and cost-effective delivery and setting the pace for quality efficiency and client satisfaction across all projects worldwide.

Key Responsibilities

Client Delivery Leadership

Oversee all aspects of client-facing technical delivery including new client onboarding product migrations upgrades custom builds and expansion projects.
Establish and maintain delivery excellence standards to ensure projects are completed on time within budget and to scope.

Revenue & Services Ownership

Drive revenue recognition through effective project execution and service delivery.
Build scalable implementation processes that support revenue growth and ensure repeatable success globally.

Process & Governance

Define and enforce delivery methodologies frameworks and best practices (e.g. SDLC Agile project management standards).
Ensure accurate scoping requirements gathering and project commitments that align with client expectations and company capabilities.
Implement tools and processes for time tracking resource allocation and capacity planning.

Team & Resource Management

Lead mentor and scale a global team of project managers implementation engineers and technical delivery specialists.
Drive accountability for performance efficiency and client satisfaction across managed teams.

Innovation & Automation

Identify opportunities to leverage automation AI and other technology to optimize delivery reduce cost and increase speed to value.
Partner with product and engineering teams to ensure delivery insights inform platform and service innovation.

Qualifications

710 years of experience in software implementation delivery or professional services with a track record of leadership in high-growth SaaS companies.
Strong background in fintech equity research technology or investment banking technology preferred.
Proven success building and scaling delivery functions in a global client-facing environment.
Deep knowledge of software development lifecycle (SDLC) and project management methodologies (Agile PMI PRINCE2 etc.).
Proficiency in requirements gathering scoping and solution design for enterprise software projects.
Experience managing technical teams and working cross-functionally with engineering product and client success.
Familiarity with professional services P&L services revenue recognition and delivery-based growth models.
Strong analytical organizational and detail-orientation skills with a process-driven mindset.
Exceptional communication leadership presence and ability to influence senior stakeholders internally and externally.
Technical background and prior hands-on experience managing technical teams preferred.

WHAT WE DO

BlueMatrix develops one-of-a-kind web applications for the authoring distribution and analysis of investment research and for internal knowledge management and digital communications. Our mission is to streamline the publishing process on a global scale.

WHY WORK WITH US

The BlueMatrix team is made up of ambitious and passionate people who have turned technology development and client service into an art. Many have dedicated the majority of their career to growing the BlueMatrix brand and helping shape the investment research marketplace.

With locations in New York City Durham London Edinburgh and Timisoara Romania we collaborate across the globe for a unique perspective on the impact of technology in our industry.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director