Frenchman's Creek General ManagerChief Operating Officer

CLUB OVERVIEW

POSITION SUMMARY

KEY RESPONSIBILITIES

Leadership Culture and Emotional Intelligence

• Demonstrate a visible and genuine passion for service excellence creating a service-oriented environment where the needs of members and guests are consistently met.
• Set high performance standards and hold leaders and staff accountable addressing performance issues constructively through coaching feedback and clear expectations.
• Build and sustain a positive collaborative and respectful workplace culture that promotes trust engagement and professional growth.
• Exhibit strong self-awareness and emotional intelligence recognizing and navigating interpersonal dynamics mediating conflict and ensuring fair and ethical decision-making.
• Empower and delegate effectively developing leaders who are confident accountable and aligned with Club priorities.

Homeowner and Guest Experience

• Champion a personalized high-touch member experience ensuring consistent service quality across golf beach club dining racquets wellness and social programming.
• Express and model a clear commitment to continuously enhancing the member experience using feedback and data to inform service improvements and differentiation strategies.
• Ensure all facilities amenities and programs meet the Clubs standards for quality safety and presentation protecting the Clubs reputation and long-term value.
• Oversee dining strategy and execution to ensure food and beverage offerings align with member expectations and enhance the overall Club experience.

Governance Board & Committee Relations

• Foster strong productive relationships with the Board of Directors and committee chairs supporting effective governance and a respectful partnership between management and volunteers.
• Provide clear concise and timely communication on Club operations strategic initiatives and governance matters to enable informed decision-making.
• Demonstrate a strong understanding of private club governance structures including the roles and responsibilities of directors and committees and ensure adherence to bylaws and policies.
• Effectively plan facilitate and support Board and committee meetings ensuring clarity of purpose alignment and follow-through.

Strategic Leadership Change & Innovation

• Develop and execute strategic ideas and long-range plans that align with the Clubs vision financial capacity and evolving member expectations.
• Lead change initiatives with confidence effectively managing resistance to change through communication engagement and transparency.
• Remain open-minded and informed embracing innovation and best practices within the private club industry while respecting the Clubs culture and traditions.
• Learn from past experiences and apply those insights to adapt strategies and improve organizational effectiveness.

Operations Financial Stewardship and Risk management

• Oversee all Club operations ensuring efficiency consistency and service excellence across departments.
• Maintain strong financial discipline including budgeting cash flow management forecasting and monitoring financial performance against approved plans.
• Lead capital and operational projects using sound project management practices ensuring timelines budgets and stakeholder communication are effectively managed.
• Ensure compliance with applicable public health safety and employment regulations prioritizing the safety and well-being of members and staff.
• Proactively identify operational risks and implement policies controls and training to safeguard people assets and the Clubs reputation.

CANDIDATE PROFILE

• Hospitality & Service Excellence: Creating a welcoming and exceptional experience for members and guests. Setting high standards for service and ensuring staff are well-trained and empowered to deliver.
• Interpersonal Leadership: Building strong relationships with members staff and board members. Demonstrating empathy active listening and effective communication skills to foster collaboration and address concerns.
• Leads Change and Supports Innovation: Championing new initiatives that improve the clubs operations and member experience. Effectively communicating and managing change processes to gain buy-in from members and staff.
• Emotional Intelligence: Being aware of and managing ones own emotions while understanding the emotions of others. This allows for navigating complex situations and building trust.
• Strategic Management: Developing long-range plans that consider the clubs vision mission and competitive landscape. Setting goals allocating resources and measuring progress.
• Club Governance: Understanding the legal and ethical frameworks that guide private club operations including member rights and responsibilities board structures and regulatory compliance.
• Food and Beverage: Managing the clubs food and beverage operations to provide high-quality cuisine and exceptional service.
• Financial Acumen: Understanding financial statements budgeting cost control and financial analysis specific to the private club industry.

COMPENSATION