Unified Communications Associate Engineer

University Of Wisconsin Hospitals And Clinics Authority

Job Location:

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Work Schedule:
This is a Full-time hybrid position. Typical work week will be Monday-Friday 8am-5pm. This position is expected to be onsite 50% of the time; there may be times where onsite support is needed at any of our hospitals or clinics in Southern Wisconsin. The team meets every other Wednesday for onsite training as well. This position that is part of an on-call rotation details will be discussed during the interview process.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Unified Communications Associate Engineer to:

Support & Operations: Provide day-to-day support monitoring troubleshooting and maintenance of unified communications systems including voice video collaboration tools mobile/soft phones email and voicemail while meeting SLAs and participating in on-call rotation.
Technical Implementation: Assist with the design configuration upgrades and implementation of UC systems and integrations (e.g. telephony ACD video conferencing wireless and email) under guidance of senior engineers.
Service Delivery & Improvement: Own service delivery tasks such as incident management MACs (moves adds changes) documentation system monitoring and continuous quality improvement initiatives.
Collaboration & Customer Support: Work with internal teams and end users to gather requirements recommend solutions train users and coordinate resources to deliver reliable business-appropriate communication solutions.

At UW Health you will have:

An excellent benefits package including health and dental insurance paid time off retirement plans two-week paid parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional financial and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
The opportunity to earn a referral bonus for referring friends former colleagues or others to apply for open posted positions.

Qualifications

Associates Degree in Healthcare Information Technology Business or related field Required
Two (2) years combination of relevant experience and education may be considered in lieu of degree
Bachelors Degree in Healthcare Information Technology Business or related field Preferred

Work Experience

Demonstrated success troubleshooting to isolate and diagnose problems in technology Required
1 year of relevant experience in a Healthcare setting Preferred
2 years of relevant experience in IT Business Operations Project Management Analytics or Monitoring Preferred

Licenses & Certifications

CCNA/CCNP or equivalent UC/Network Certification Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

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UW Hospital and Clinics benefits

Required Experience:

DescriptionWork Schedule:This is a Full-time hybrid position. Typical work week will be Monday-Friday 8am-5pm. This position is expected to be onsite 50% of the time; there may be times where onsite support is needed at any of our hospitals or clinics in Southern Wisconsin. The team meets every othe...