ServiceNow System Administrator

ServiceNow Systems Administrator

Homecare Homebase is seeking an experienced ServiceNow Administratorto own the day-to-day administration health stability and governanceof the ServiceNow platform in a mission critical healthcare environment.

This role is responsible for ensuring the platform operates securely reliably and efficiently while enabling modern AI powered capabilities such as Now Assistin a governed and compliant manner. The Administrator partners closely with Platform Architects Platform Support and business stakeholders to support operational excellence and continuous capabilities such as Now Assistin a governed and compliant manner. The Administrator partners closely with Platform Architects Platform Support and business stakeholders to support operational excellence and continuous improvement.

Responsibilities

Platform Administration

• Administer and maintain ServiceNow environments (DEV TEST PROD)
• Ensure platform availability performance scalability and security
• Perform upgrades patching cloning and release support
• Monitor platform health logs and diagnostics
• Support MID Servers and operational integrations

• Execute changes in alignment with governance and change standards

• Administer ServiceNow Now Assistfeatures across supported modules
• Configure AI entitlements role-based access and usage controlsbased access and usage controls
• Validate AI generated outputs for accuracy quality and compliancegenerated outputs for accuracy quality and compliance
• Support AI assisted case summarization response generation and knowledge creationassisted case summarization response generation and knowledge creation
• Support AI Control Towerfor visibility into AI usage and adoption
• Enforce responsible AI governance including data privacy and human review controlsreview controls

AI & Modern Platform Capabilities

• Administer ServiceNow Now Assistfeatures across supported modules
• Configure AI entitlements role-based access and usage controlsbased access and usage controls
• Validate AI generated outputs for accuracy quality and compliancegenerated outputs for accuracy quality and compliance
• Support AI assisted case summarization response generation and knowledge creationassisted case summarization response generation and knowledge creation
• Support AI Control Towerfor visibility into AI usage and adoption
• Enforce responsible AI governance including data privacy and human review controlsreview controls

Configuration & Automation

• Configure forms fields workflows Flow Designer flows UI policies and notifications

• Maintain Service Catalog and request workflows

• Administer user roles groups ACLs and security policies

• Support automation and intelligent routing while ensuring platform stability

ITSM & Operations Support

• Administer core ITSM processes:Incident Problem Change Request Knowledge

• Support CMDB Asset Management IT Operations Management Strategic Portfolio Management and Customer Service Management

• Maintain CMDB accuracy CI relationships and CSDM alignment

Support & Collaboration

• Serve as escalation point for platform and AI related issuesrelated issues

• Partner with Platform Architects and stakeholders on requirements and solution validation

• Support audits compliance activities and platform documentation

• Contribute to continuous improvement and platform optimization initiatives

• Partner with developers architects product owners and business stakeholders to translate requirements into platform solutions

• Support release testing deployment activities and post-release validation

• Participate in incident problem and root-cause analysis related to platform issues

Your Qualifications

• 4-8 years of ServiceNow administration experience in enterprise environments

• Strong hands-on experience with ServiceNow system administration and configurationon experience with ServiceNow system administration and configuration

• Solid understanding of ITSM and ITIL best practices

• Experience supporting production regulated or mission critical systemscritical systems

• Working knowledge of CMDB CSDM and data governance

• Basic scripting knowledge for admin level support (Business Rules Client Scripts)level support (Business Rules Client Scripts)

• Experience or exposure to Now Assist or AI enabled ServiceNow featuresenabled ServiceNow features

• Strong written and verbal communication skills

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)

• ITIL certification

• Experience with AI governance automation or AI enabled platformsenabled platforms

• Healthcare SaaS or regulated industry experienceindustry experience

• Experience working alongside ServiceNow Platform Architects or Centers of Excellence

About Us

Founded in 1999 Homecare Homebase a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical operational and financial improvement of home care hospice and personal care agencies throughout the United States.Our software enables real time solutions for wireless information exchange and communication between office staff field staff and physicians.

Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided byCARES values: Care Act Respect Excel and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care Homecare Homebase is the next step in your career. We are hiring team members who want to make a difference.

What You Can Expect from Us

At Homecare Homebase we dont just help our clients succeed; we help our employees succeed. Competitive pay robust benefits and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff as well as the patients they serve.

Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares one that appreciates and takes good care of its people. As a result being an employee of HCHB feels like being a member of a big family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. Thats why Homecare Homebase offers both full and part-time career opportunities to fit lifes unique demands.

A company that gives back. Every year Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.