Senior Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you ready to power the Worlds connections
If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
About the role:
As a Senior Customer Success Manager you will set the standard of what great looks like in our CS organization. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process directly driving adoption expansion and risk mitigation. This role is strategic requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value.
What you will do:
Drive Strategic Customer Success: Develop comprehensive success plans covering use cases roadmaps and positive business outcomes.
Value realization: Take customers through a value-based engagement model and gain a clear understanding of Kongs impact on their business.
Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers.
Leverage Partner Ecosystems: Utilize partners to uncover new personas within the customer organization and expand stakeholder alignment.
Harness Data & Analytics: Use utilization metrics Leading Indicators and tools like Tableau SFDC Clari and Hex to monitor health identify risks and extract actionable insights.
Master the Message: Run impactful QBRs/EBRs by adopting an executive mindset clearly articulating the value of the Kong platform in alignment with the customers business needs.
Command the Platform: Confidently articulate the unique value of Kongs components (Dedicated Cloud Gateway API Gateway AI Gateway Mesh Manager etc.).
Manage Renewals & Forecasting: Collaborate closely with the broader account team to validate renewal timelines surface cross-sell opportunities and maintain strong SFDC hygiene
What youll bring:
Grit & Determination: Customer obsession and the resilience to bounce back from setbacks relentlessly pursuing customer goals and overcoming issues.
Curiosity: An inquisitive mindset paired with active listening and probing skills to ask layered open-ended questions that uncover root causes.
Team-Oriented Mindset: A deeply collaborative approach to achieving shared company goals rather than focusing solely on individual wins.
Prioritization: Experience managing multiple customers at a time while focusing on attention to detail and delivering results across multiple initiatives such as driving expansion customer satisfaction feature adoption and retention.
#LI-NM1
About Kong:
Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Kong is the most widely adopted API gateway and service mesh, powering the world’s APIs for modern architectures. Accelerate development and productivity today!
