Customer Accounts Manager
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Job Location:
Henderson, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Basic Function
Manages the Customer Accounts Department which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. This position reports directly to the General Manager and supervises Customer Accounts Associates.
Primary Responsibilities
- The Acquisition and Maintenance of Customers
- Monitor and recommend payment frequency changes to the General Manager
- Immediate contact of all customers who have not renewed their lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Document all customer promises and update customer information in the store computer system
- Monitor the accuracy of customer classifications according to customer payment history and habits
- Payment frequency changes to General Manager based on customer payment history
- Maintain updated accurate customer information
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Complete and maintain weekly truck maintenance sheet and route sheets daily
- Supervise develop and schedule the activities of Accounts Advisers
- Recommend the use of payment holidays extensions or rewrites to the General Manager for endorsement
- Proper closing of lease agreements CAM is second up on this process
- First up to help set and achieve renewal goals
- Update goal board daily
- Assist on deliveries and returns
- Safely operates company vehicle
- Load secure and protect product in company vehicle
- Other tasks as assigned by management
Position requires
- Position routinely requires lifting loading and dollying merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store
- Good communication and interpersonal relationship skills strong telephone etiquette and skills
- Good organizational skills professional appearance and good driving skills
Pre-employment
Satisfactory MVR (driving record) physical and drug screen criminal background investigation with job performance reference check and required testing
Required Experience:
Manager
Key Skills
About Company
Delivery Driver This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstratin...
