Senior Integration Engineer

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Senior Integration Engineer

Location: Plano TX (Hybrid)

Type: Contract

Position Overview:

We are seeking a skilled Senior Integration Engineer with expertise in call center technologies to bridge our communication platforms with enterprise systems.
This role will focus on designing implementing and maintaining integrations between our Nice InContact call center platform and various CRM and ticketing systems creating seamless workflows for our customer service operations.
The ideal candidate will have strong Salesforce development experience particularly with Salesforce Service Cloud and SF Agent integration.

Key Responsibilities:

Design and develop robust API integrations between Nice InContact and enterprise systems including ServiceNow Salesforce and other CRM platforms.
Build and enhance Salesforce Service Cloud components that integrate with contact center platforms.
Configure and customize Salesforce Service Console and SF Agent for optimal agent experience.
Create and maintain documentation for all integration points workflows and technical specifications.
Troubleshoot complex integration issues across multiple tiers of support.
Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
Implement best practices for security performance and scalability in all integrations.
Develop and execute testing strategies to ensure reliability of integration points.
Provide technical guidance to team members on integration approaches and standards.
Monitor integration performance and recommend improvements.

Required Qualifications:

5 years of experience with API development and integration in enterprise environments
Demonstrated experience integrating call center platforms (particularly Nice InContact) with CRM and ticketing systems.
Strong knowledge of Salesforce development including Apex Lightning Components and Salesforce APIs
Experience implementing and customizing Salesforce Service Cloud and SF Agent for contact centers.
Proven experience with ServiceNow integration capabilities and API frameworks
Experience with RESTful APIs SOAP JSON and XML
Proficiency in at least one programming language relevant to integration development (JavaScript Python Java or C#)
Understanding of telephony concepts IVR workflows and contact center operations.
Experience with web-hook implementations and event-driven architectures
Knowledge of authentication protocols (OAuth SAML JWT)
Bachelors degree in Computer Science Information Technology or related field (or equivalent experience)

Preferred Qualifications:

Salesforce certifications (Platform Developer Service Cloud Consultant)
Nice InContact certification or extensive platform experience
Experience with CTI adapters and telephony integration in Salesforce
Knowledge of Salesforce Digital Engagement and omni-channel routing
Experience with WebRTC and SIP protocols
Experience with cloud platforms (AWS Azure or GCP)
Familiarity with CI/CD pipelines and DevOps practices
Experience with data transformation and ETL processes
Understanding of contact center metrics and reporting requirements

Role: Senior Integration Engineer Location: Plano TX (Hybrid) Type: Contract Position Overview: We are seeking a skilled Senior Integration Engineer with expertise in call center technologies to bridge our communication platforms with enterprise systems. This role will focus on designing implement...