Senior Crisis Response Manager

What are we looking for

We are seeking an experienced Senior Crisis Response Manager to help coordinate and strengthen our enterprise-wide response to major incidents and crises. Reporting to the Senior Director of Crisis Response you will support crisis response efforts for all customer impacting incidents ensure internal and external responses are structured well-documented and communicated clearly drive root cause investigation rigor track and ensure implementation of corrective action and own metrics reporting across the entire spectrum of incidents. This role is pivotal in protecting SentinelOnes reputation maintaining and growing its customer base ensuring product and platform reliability and stability and orchestrating a defined and repeatable response process for all high-severity events across the entire organization.

What will you do

• Maintain awareness of all customer-impacting and brand-impacting incidents across the enterprise.
• Coordinate response execution for high-severity incidents including war room logistics action tracking decision logs and status cadence.
• Draft clear accurate written communications for internal stakeholders and senior leadership ensuring content aligns to current facts and validated inputs.
• Track root cause investigations end-to-end to ensure theyre completed correctly and on time; help produce customer-ready root cause reports.
• Own tracking and follow-through on corrective actions to reduce repeat incidents ensuring actions are defined assigned and closed.
• Build and improve enterprise response mechanisms including templates workflows reporting and coordination models across teams.
• Maintain and report incident metrics to drive action and improvements to process.

What skills and knowledge should you bring

• 8-12 years of experience in incident/crisis response operations technical program management security operations coordination or similar high-tempo roles.
• Proven ability to coordinate cross-functional teams during high-pressure events and drive disciplined execution.
• Experience communicating across technical and non-technical audiences.
• Familiarity with legal and communications considerations during customer-facing security events including stakeholder briefings and public/media alignment.
• Excellent written communication skills (executive-ready briefs and customer-facing incident/RCA reporting).
• Strong operational rigor including documentation action tracking escalation judgment and follow-through.
• Demonstrated ability to manage ambiguity manage multiple concurrent priorities and resolve conflict under pressure.
• Ability to support crisis response for U.S. Federal and Public Sector customers and partners.
• Must be a U.S. Citizen and based in the United States.
• Experience working with incident management tools and workflows (PagerDuty Jira Slack Salesforce Statuspage and others).
• English fluency required (written and verbal).
• Experience supporting security incidents and partnering with SOC/IR/AppSec teams.
• Familiarity with regulated/compliance-informed environments.
• Experience in Customer Success Technical Support DFIR or Saas infrastructure roles.
• Experience building incident metrics and driving corrective action programs.

Why us

You will work on real-world problems and make an impact by protecting our customers from cyber threats. You will join a cutting-edge business and will be able to influence the architecture design and structure of our core platform. You will tackle extraordinary challenges and work with the very BEST in the industry.

• Medical Vision Dental 401(k) Commuter and Dependent FSA
• Unlimited PTO
• Paid Company Assigned Holidays
• Paid Sick Time
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

Required Experience:

Manager