Customer Services Representative

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Job Category:

Employment Type:

Job Profile:

Job Summary:

Transportation Services is seeking an enthusiastic Customer Service Representative who enjoys helping people solving problems and creating positive this role youll be the friendly face of our departmentguiding students employees and visitors through their parking and transportation needs.

This position is customer-facing and highly interactive working with individuals in person over the phone and electronically. Youll rotate among three office locations keeping each day fresh and dynamic. Were looking for a motivated contributor who enjoys teamwork communicates clearly and is comfortable using computer systems to support efficient service.

What youll do:

• Provide friendly knowledgeable customer service across multiple channels
• Educate customers about parking options commuter programs and alternative transportation solutions
• Interpret and explain Transportation Services policies procedures and eligibility requirements
• Issue annual permits and allocate temporary parking spaces based on customer needs and departmental guidelines
• Help customers navigate complex or unfamiliar transportation decisions with patience and clarity
• Maintain accurate records and use departmental software to process transactions and manage accounts

Highlights of this role:

• A fun friendly and supportive team that values collaboration
• Meaningful work that directly supports students faculty staff and visitors
• Opportunity to grow your skills in customer service problemsolving and campus operations

Ongoing/Renewable

Full-Time: 100% FTE

Hours generally scheduled Monday - Friday between the hours of 7:00 am - 4:45 pm. Work is performed onsite.

Key Job Responsibilities:

• Provide administrative support to Transportation Services departments as needed to support unit goals

• Guides and trains staff and student workers

• Monitors and maintains work areas and supplies to meet customer and operational needs

• Organizes distributes and maintains relevant work unit procedures polices and updates to ensure accuracy and relevancy of delivered information

• Processes customer transactions and may take payments following established policies and procedures

• Troubleshoots and resolves issues in a timely and professional manner

• Provides exceptional service answers questions or provides information in a specific subject area to (internal external) (customers donors stakeholders) based on set material or standards

Department:

Division of Facilities Planning & Management Transportation Services

FP&M is a full-spectrum service organization that builds maintains and operates the physical environment of UW-Madison in the universitys education research and outreach activities. Find out more about our Division: $25.00 (Hourly)

The starting hourly rate is $25.00 but it is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package including generous paid time off competitively priced health/dental/vision/life insurance tax-advantaged savings accounts and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits please see the University StaffBenefits Summary.

Required Qualifications:

• At least two (2) years of experience in customer service including payment and transaction processing.
• Ability to communicate clearly in person over the phone and electronically.
• Ability to interpret and explain policies procedures and eligibility criteria in a customerfriendly way.
• Teamoriented mindset with the ability to collaborate effectively with colleagues across rotating work sites.
• Committed to maintaining organized accurate documentation to support smooth operations and excellent customer service.
• Basic proficiency with computers with the ability to learn new software systems as needed.
• Possession of a drivers license that is valid and meets UW Risk Management standards.

Preferred Qualifications:

• Experience navigating complex or challenging customer interactions with professionalism patience and problemsolving focus.
• Experience with point-of-sale (POS) systems.
• Proficient with Microsoft Office Suite including Outlook Excel Word and Teams.

Education:

High School Diploma Preferred

How to Apply:

To begin the application process click the Apply button.

The following is required for your application to be considered complete:

• Cover letter -- describing how your experience relates to the listed required and preferred job qualifications. Please also address how you have previously handled a difficult customer situation in your cover letter.
• Resume -- detailing your educational and professional background.

Please note: There is only one attachment field. You must upload all your documents in the attachment field either as one combined document or separate documents.

We are eager to learn more about how your experience may align with this position!

The search committee will review all application materials after the posted deadline. We will notify selected applicants to participate further in the selection process directly.

References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States a lawful permanent resident a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Contact Information:

Emma DeGan

Relay Access (WTRS): 7-1-1. SeeRELAYSERVICEfor further information.

Institutional Statement on Diversity:

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies crime statistics for the previous 3 calendar years and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.