Call Center Rep
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Duties and Responsibilities:
- Welcomes and greets all patients and visitors over the phone
- Responsible for answering phone calls while maintaining a polite consistent phone manner using proper telephone etiquette
- Responsible for keeping the call center area clean organized and of a professional appearance
- Registers new patients and updates existing patient demographics by collecting patient information including personal and financial information via phone calls
- Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility referrals medical records etc.) and by adhering to the scheduling guidelines for each provider.
- Ensures the availability of treatment information by maintaining proper patient records
- Responds to patients prospective patients and visitors inquiries in a courteous manner
- Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
- Be a team player and assist with other tasks during downtime
- Protects patient confidentiality by making sure protected health information is secured
About Company
Surgery Partners, a leading operator of surgical facilities and ancillary services, provides healthcare experiences between providers and patients.
