Dental Operations Manager

Townsville - Australia

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Were on the lookout for a Dental Operations Manager whos passionate about people operations and creating a smooth high-quality patient experience.

Youll be the go-to leader keeping our large dental practice running like clockwork balancing the day-to-day while also thinking big about long-term improvements. Whether its making sure our patients feel cared for managing a tight schedule or motivating a fantastic team youll play a central role in shaping how our practice delivers care.

What youll be doing day-to-day
Practice Operations & Patient Flow: Youll coordinate daily activities including appointments scheduling stock equipment suppliers to keep everything running efficiently and smoothly.
Financial & Performance Oversight: Youll manage budgets review KPIs and look for opportunities to grow and improve performance. Youll also liaise with external accountants when needed. Youll ensure everything we do aligns with Australian healthcare regulations from infection control to privacy to audit readiness.
Customer Experience & Communication: From front-desk smiles to feedback resolution youll help ensure every patient has a positive experience while supporting our dentists in building strong patient relationships.
Strategic Growth & Innovation: Youll work closely with the Principal Dentist on business strategy community engagement marketing initiatives and ideas to continue to grow the practice.
Team Leadership & Culture: Youll recruit train and support admin and clinical staffleading with empathy accountability and a focus on building a supportive high-performing culture.

About you
Were looking for someone whos:

Experienced in managing a healthcare or dental practice preferably a multi-chair or high-volume practice
Comfortable with dental systems (e.g. Dentally) Medicare and health insurance billing
A great communicator with strong people and problem-solving skills
Passionate about improving patient care building culture and driving results

A qualification in Business Health Practice Management or similar as well as familiarity with digital marketing and patient engagement platforms would be a bonus.

Next Steps
To apply click on the Apply Now button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role.

At HBF we believe in the unique potential of every to building an inclusive workplace where diverse perspectives are valued and celebratedbecause they make us stronger.

Weencourageapplications from all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community.

We want you to Be You Be Bold and feel supported every step of the way. If you need any adjustments during the recruitment process please contact us atso we can work together to accommodate your needs.

Discover howweremaking a difference explore our Community Initiatives at:Community Initiatives HBF Health Insurance

Required Experience:

Manager

Were on the lookout for a Dental Operations Manager whos passionate about people operations and creating a smooth high-quality patient experience.Youll be the go-to leader keeping our large dental practice running like clockwork balancing the day-to-day while also thinking big about long-term improv...