Food & Beverage Operations Manager

As Food and Beverage Operations Manager you will oversee and elevate the experience across all our dining outlets including our signature Pastore restaurant Altus Rooftop Bar and Lounge in-room dining and Conference & Events operations. You will drive a culture of genuine luxury service inspiring your team to deliver personalised memorable experiences that delight every guest.

Your leadership will ensure that every interaction is executed with precision warmth and attention to detail. With a calm and confident presence under pressure you will foster an environment where your team feels valued motivated and empowered to grow. This is a rare opportunity to make your mark on a prestigious property within Accor and to shape the future of your career in luxury hospitality.

Key Responsibilities:

• Lead mentor and inspire the Food and Beverage team to deliver consistently exceptional luxury experiences.

• Set the standard for service excellence leading by example in all guest interactions.

• Oversee operations across all food and beverage outlets in-room dining and conference and events services ensuring seamless execution.

• Maintain a calm and composed presence under pressure guiding your team through busy periods with focus and efficiency.

• Provide ongoing coaching development and feedback to empower individual and team growth.

• Build strong relationships with guests understanding their preferences and exceeding expectations with personalised service.

• Collaborate closely with other hotel departments to ensure integrated high-quality operations.

• Implement service standards training programs and operational processes that drive both guest satisfaction and employee engagement.

• Monitor departmental performance ensuring smooth operations quality control and efficient resource management.

• Foster a positive collaborative and rewarding work environment that retains and develops top talent.

Qualifications :

• Proven experience in a Food and Beverage leadership role within a luxury hotel environment.

• A passionate and inspiring leader with a track record of building engaged motivated and high-performing teams.

• A calm confident and composed presence under pressure.

• Exceptional interpersonal and communication skills with the ability to connect authentically with guests and colleagues.

• Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.

• A hands-on approach leading by example to drive operational excellence and service consistency.

• A genuine passion for delivering a luxury guest experience with attention to detail and personalised touches.

Additional Information :

Whats in it for you...

• Great benefits worldwide discounts on accommodation and food & beverage from day one

• Chadstone Shopping Centre team discounts

• Free nights accommodation on your work anniversary

• Discounted health insurance and a free confidential Employee Assistance Program

• A vibrant supportive team culture in one of Melbournes most iconic luxury hotels

• Easy location avoid the CBD commute and work close to home in the citys south-east

• Access to award-winning training development and genuine career growth with Accor

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We cant wait to welcome you!

Remote Work :

No

Employment Type :

Full-time