Claims Clerk

Guadalajara - Mexico

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. Were committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun casual and collaborative environment. There has never been a more exciting time to get on board so read on to learn more and apply today!

Who We Want

The Claims Clerk is a detail-oriented service-focused role that provides frontline support to internal and external contacts in an efficient and timely manner. This role will be the Claims Departments administrative point of contact. Primary duties include organizing and maintaining the email queue and importing and preparing files for claims processing. Additionally this role will support the administrative needs of the Claims Specialist and the Claims Lead. Occasionally the Claims Clerk will work closely with claim handlers as a Spanish translator to facilitate claims resolution. This role requires technical skills a collaborative attitude and the ability to multitask in a fast-paced environment.

What Youll Do

Provide first-line responses and resolutions to internal and external issues via email
Import or build claims and assign to handler
Answer and direct incoming phone calls
Assign emails to the appropriate claim handler
Monitor receipt of payments for payment plans and maintain detailed payment records
Audit delinquent payment plans and report them to the appropriate claim handler
Handle all incoming communication and inquiries that do not require the expertise of a claim handler or manager
Ensure proper recording documentation and closure of all queries in the email queue
Provide translation of Spanish communications
Recommend procedure modifications or improvements as needed

Qualifications

Proven working experience in administrative support role (1 year required)
Ability to perform filing and record keeping tasks
Seemless handling of multiple projects and ability to prioritize tasks effectively
Data entry and word processing skills (required)
Excellent organizational time management and communication skills (required)
Ability to use word processing applications and document management software (required)
Working knowledge of Gmail (required)
Fluency in English and Spanish (required)

The Perks of Working With Us

Take advantage of our benefits including monthly grocery vouchers vacation days savings fund medical insurance (including dental and vision plans) and more.
Leave the suit and tie at home; our dress code is casual.
Enjoy office wide engagement activities team events happy hours and more!
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza youll find cafes and a wide variety of local restaurants.
Start your morning with free coffee!
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program!

Your Arrive Experience

When we say award-winning culture we mean it. Weve been recognized as a top workplace by Inc. Fast Company Fortune and earned Top Workplaces and Great Place to Work to name a few. We intend on topping many more of those lists in the years to come but were not in it for the trophies. Were committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrives walls including Women in Logistics Emerging Professionals Prisms Black Logistics Group Salute and Unidos.

Notice:

To ensure a safe and transparent interview process we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer please contact emailprotected for verification.

Who We AreArrive Logistics is a leading transportation and technology company in North America with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. Were committed to providing employees with a meaningful wor...