AWS DeveloperIntegration Engineer

• Develop andmaintainAWS Lambda functions that orchestrate AI inference calls to Bedrock Agents process Contact Lens transcript streams and write structured data to Salesforce
• Build andoptimizethe real-time data pipeline from Amazon Connect through Kinesis to downstream consumers (Bedrock Salesforce VerintQuickSight)
• Extend the existing Lambda-to-Salesforce integration from post-call writes to near-real-time delivery during live calls for the AI Coaching capability
• Implement Salesforce Platform Events or Streaming API integrations to push coaching prompts to agents in real time
• Develop the Lightning Web Component (LWC) thatrendersAI coaching prompts within the agents Salesforce workspace displaying contextual cards for compliance alerts recommended actions and knowledge suggestions
• Configure Amazon Lex bot intents slot types and fulfillment logic for the IVR Call Taking virtual agent connecting Lex to Bedrock Agents for complex fulfillment
• Build the post-call summarization pipeline: Contact Lens transcript Bedrock inference Guardrails validation Salesforce case recordwrite
• Integrate AI-generated summaries call metadata and quality scores with Verint for quality management alignment
• Configure CloudWatch alarms anomaly detection for call reason spike detection and operational monitoring dashboards
• Implement infrastructure-as-code using CloudFormation or CDK for all new AWS resources ensuring reproducible deployments across Dev Test UAT and Production environments
• FollowDevSecOpspractices: code version control inCodeCommit automated unit testing security-focused code reviews and CAB-approved deployment processes via ServiceNow
• Collaborate with the Security Engineer to ensure all integrations enforce TLS 1.2/1.3 encryption IAM least-privilege access and SIEM-compatible logging

• 4 years of experience developing serverless applications on AWS (Lambda API Gateway Kinesis S3 DynamoDB CloudWatch)
• Strongproficiencyin Python and/or for Lambda function development
• Hands-on experience with Amazon Connect contact flows Amazon Lex bot configuration and Contact Lens integration
• Experience building integrations with Salesforce (REST/SOAP APIs Platform Events Streaming API or Salesforce Connect)
• Familiarity with Salesforce Lightning Web Component (LWC) development or willingness to ramp quickly
• Experience with real-time streaming architectures using Amazon Kinesis (Data Streams and/or Firehose)
• Proficiencywith infrastructure-as-code (CloudFormation CDK or Terraform) for AWS resource provisioning
• Understanding of CI/CD pipelines andDevSecOpspractices (CodeCommit CodePipelineCodeBuild or equivalent)
• Knowledge of IAM policy design VPC networking and security best practices in AWS GovCloud
• Experience with FedRAMP NIST 800-53 or equivalent federal compliance frameworks
• Bachelors degree in Computer Science Software Engineering or related field (or equivalent experience)

• AWS certifications: Solutions Architect Associate/Professional Developer Associate or DevOps Engineer
• Experience with Amazon Bedrock API integration and AI/ML inference pipelines
• Prior work in FedRAMP High or IL4/IL5 AWS GovCloud environments
• Familiarity with AmazonQuickSightfor dashboard development
• Experience with Verint workforce management or quality management integrations
• Healthcare domain experience (HIPAA compliance PHI handling TRICARE)
• Experience with change management processes (ServiceNow CAB approvals)

Here at rockITdata we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. Theyre who we are how we work and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of our challenging fast-paced environment no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Dont Break.

Represent Your Brand.

Think Differently.

Be Amazing Be Fearless Smile Have Fun!

Interested in joining something unique Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

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