Customer Care Representative-Estimate Coordinator

InfuSystem is a leading national health care service provider facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies along with related clinical biomedical and billing services to practices and patients nationwide. With a comprehensive suite of services InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology Pain Management and Wound Care therapies including Negative Pressure Wound Therapy. The companys Durable Medical Equipment (DME) Services are composed of direct payer rentals pump and consumable sales and biomedical services and repair including on-site and depot services. InfuSystem provides the sale rental lease and associated supplies including infusion pumps nerve blocks for acute pain nerve block catheters postoperative pain pumps central venous catheters IV pumps pole-mounted pumps syringe pumps enteral pumps Huber needles clean room supplies IV extension tubing pump tubing ambulatory pumps replacement pumps disposable products central venous access devices closed system transfer devices negative pressure wound therapy vacs wound vac and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance repair and warranty services ranging from equipment inspections to extensive repairs including compression device systems defibrillators EKG machines electrosurgical units external pacemakers humidifiers infusion pumps LCDs light sources modules patient monitors printers pulse oximeters telemetry transmitters and tourniquets all completed to factory specifications.

Headquartered in Rochester Hills Michigan InfuSystem delivers local field-based customer support and operates Centers of Excellence in Michigan Kansas California Massachusetts Texas and Ontario Canada.

SUMMARY:

The Customer Care Representative Estimate Coordinator will fulfill customer orders and service requests respond to customer inquiries provide sales support for orders received.

IN THIS ROLE THE IDEAL CANDIDATE WILL:

• Be a point of customer contact for service requests.
• Offer excellent customer service through fast and accurate processing of customers repair estimates questions and Service Requests.
• Build and maintain relationships with customer to promote loyalty.
• Answer phones in a timely manner as well as reply to emails.
• Work internally with different departments daily to help process customer needs.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• Associate degree (A.A.) or equivalent from two-year College or technical school; or one year to two years related experience and/or training; or equivalent combination of education and experience. Experience with Microsoft Dynamics GP and/or Medi-Mizer Equipment Management System a plus but not required.
• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the addition we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus

Required Experience:

IC