Technical Support Representative I

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Description

TheTechnical Support RepresentativeI will provide product technical support to the Divisions assigned customers in the proper application installation operation and service of the Divisions products.

This position will serve our US Air Division located in San Antonio TX.

Responsibilities

Provide guidance to internal and external customers on proper operation user maintenance application parts identification and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding installation recommendations repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop modify and update as required service manuals and parts lists for products.
Provide informal /formal training to colleagues as directed by management.
Perform other duties as required

Qualifications

Associates Degree or HVAC accreditation from technical trade school.
0-3 years of experience in troubleshooting and repair of HVACR systems appliances
Must have excellent written and verbal communication skills and demonstrated ability to work both and with others.
Intermediate computer skills and common computer software applications.
Must be able to multi task
Some travel is required.
Occasional lifting of up to 100 lbs. required

Preferred Qualifications:

Universal HVAC certification or enrolled to obtain HVAC certification.

As a leader at Rheem how you achieve results is as important as the results you achieve. While LEADING SELF you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education experience and skills may supplement above minimum job requirements.

#LI-Onsite

#LI-LF1

Required Experience:

Unclear Seniority

DescriptionTheTechnical Support RepresentativeI will provide product technical support to the Divisions assigned customers in the proper application installation operation and service of the Divisions products.This position will serve our US Air Division located in San Antonio TX.ResponsibilitiesPro...

Description

TheTechnical Support RepresentativeI will provide product technical support to the Divisions assigned customers in the proper application installation operation and service of the Divisions products.

This position will serve our US Air Division located in San Antonio TX.

Responsibilities

Provide guidance to internal and external customers on proper operation user maintenance application parts identification and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding installation recommendations repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop modify and update as required service manuals and parts lists for products.
Provide informal /formal training to colleagues as directed by management.
Perform other duties as required

Qualifications

Associates Degree or HVAC accreditation from technical trade school.
0-3 years of experience in troubleshooting and repair of HVACR systems appliances
Must have excellent written and verbal communication skills and demonstrated ability to work both and with others.
Intermediate computer skills and common computer software applications.
Must be able to multi task
Some travel is required.
Occasional lifting of up to 100 lbs. required

Preferred Qualifications:

Universal HVAC certification or enrolled to obtain HVAC certification.

As a leader at Rheem how you achieve results is as important as the results you achieve. While LEADING SELF you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education experience and skills may supplement above minimum job requirements.

#LI-Onsite

#LI-LF1

Required Experience:

Unclear Seniority

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

Apply Now

About Company

Rheem

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deli ... View more

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