Patient Services Lead Clovis Community Medical Center

Pay Rate: $23.13/HR

Ensures high quality great-tasting and well-presented foods are served to patients and staff in all areas within established time frames.

Verifies all patients receive accurate and appropriate meal services according to their prescribed diet.

Reviews menu census and other production needs to oversee and manage daily functions.

Assists in purchasing foods and supplies within cost restraints.

Assists in preparation of food cost reports for inpatient areas as assigned.

Monitors staff daily to ensure all systems protocols and quality assurance tools are utilized correctly.

Assists in menu adjustments to meet customer preferences seasonal variations and cost objectives.

Visits all patient service areas daily to assess satisfaction levels. Communicates findings to management team.

Ensures employee practices meet HACCP and infection control standards.

Has knowledge of federal state and local regulatory requirements. Ensures employee practices comply with those standards.

Follows the human resource policies and procedures of the facility. Treats employees with fairness and respect.

Has input into scheduling performance appraisals and discipline of staff.

Assists with orientation and training of staff. May be required to present in-service training programs.

Communicates to staff regularly both formally and informally; holds team meetings daily to ensure staff awareness of department activities.

Serves as a role model for employees by maintaining standards for appearance and dress as well as attendance and meal breaks.

Enforces safety standards with employees. Places maintenance requests for malfunctioning equipment and removes it from use. Reports safety problems to the Management Team.

Ensures sanitation standards are enforced daily and signs off on cleaning procedures.

Monitor and address temperatures in Temp Trak.

Develops strong and congenial working rapport with staff in other departments.

Open and close the department. Demonstrates responsibility for department security.

Completes other tasks and related duties as assigned.

MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS

KNOWLEDGE OF:

General office standards of dress and behavior

Basic math addition subtraction multiplication division fractions and decimals

Knowledge of special diets limitations and substitutions.

SKILLS IN:

Skill to operate a variety of office machines quickly and efficiently (telephone facsimile and copier)

Ability to access and enter data to form or entry functions on a computer

Ability to write notes and brief instructions using correct spelling and grammar

Deliver friendly and efficient customer service

Speak clearly and present information orally

Apply common sense understanding to carry out written and oral instructions

EXPERIENCE AND EDUCATION

MINIMUM REQUIRED: High School Diploma or GED. Six (6) months previous experience with one-on-one customer service interaction. Previous computer data entry experience. Ability to lift up to 25 lbs. and stand/walk frequently.

PREFERRED: One year of college level education with a nutritional emphasis.

LICENSES/CERTIFICATIONS

MINIMUM REQUIRED: Serve Safe required