MicrocomputerNetwork Specialist 1 (PCN 125108)

Anchorage, AK - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

This position is open to Alaskan Residents only.

Please check out theresidency definitionto determine if you qualify.

CLASSIFICATION STUDY NOTICE

This position is currently undergoing review as a part of the ongoing IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study

Welcome to the Department of Revenue!

Wed be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us apply today!

What You Will Be Doing:

We are interested in candidates who demonstrate some or all the following capabilities:

Provide hands-on technical support for Department of Revenue staff independently triaging and resolving service desk tickets involving endpoints user access Group Policy updates Microsoft 365 and related systems.
Serve as a direct IT liaison to assigned divisions ensuring timely issue resolution clear communication and follow-through from intake through closure.
Coordinate with Office of Information Technology (OIT) Tier 3 teams for escalated infrastructure network or enterprise-level issues while maintaining ownership of assigned requests.
Support IT operations tasks including device provisioning software licensing tracking contractor access coordination (including ZPA) and IT procurement facilitation.
Contribute to documentation process improvement and operational consistency in a structured compliance-driven environment supporting secure public systems.

Our Mission Values and Culture:

The Alaska Department of Revenue supports the financial backbone of state government by collecting safeguarding investing and distributing public funds that directly impact Alaskas residents and communities. Our work ensures the integrity of programs such as taxation treasury operations and the Permanent Fund Dividend maintaining public trust and fiscal accountability. Administrative Services enables these mission-critical functions through reliable secure and efficient operational support.

Benefits of Joining Our Team:

Joining the Department of Revenue Service Desk team offers the opportunity to support critical systems that serve every Alaska resident. You will gain hands-on experience in enterprise IT operations within a structured compliance-driven environment that values accountability reliability and technical ownership. Our small team model provides direct exposure to meaningful operational work rather than narrowly scoped tasks allowing you to see the impact of your contributions. Team members who demonstrate professionalism steady performance and initiative are entrusted with expanded responsibilities over time. This is an excellent opportunity for someone seeking long-term growth in a mission-focused public service environment.

The Working Environment You Can Expect:

This position is located in Anchorage Alaska and works primarily onsite within a professional office environment. Daily work involves direct interaction with department staff hands-on endpoint support ticket management and coordination with IT teams; occasional local travel between nearby DOR offices may be required.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Accountability: Accepts responsibility for actions and decisions; ensures timely completion of work; complies with established rules procedures and control systems.
Attention to Detail: Is thorough when performing work and conscientious about accuracy documentation and procedural compliance.
Stress Tolerance: Deals calmly and effectively with high-pressure situations competing priorities or demanding stakeholders.

If you can imagine yourself in this role we encourage you to apply!

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application(through work history volunteer experience (duties summary) training education licenses certifications etc.) supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

Customer Service:Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside State government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability authentication confidentiality and integrity.

Systems Integration: Knowledge of the principles methods and procedures for installing integrating and optimizing information systems components.

Technical Problem Solving: Troubleshoots diagnoses analyzes and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by:

Training and experience in installing new computers printers and other peripheral devices; loading and troubleshooting software and hardware systems maintaining security software and configuring network settings for workstations.

Special Note:
Competencies means a combination of interrelated knowledge skills abilities and behaviors that enable a person to act effectively in a job or situation.

Typically gained by means the prevalent usual method of gaining the competencies expected for entry into the job.

Training and education in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom on-line self-study and on-the-job) from accredited and unaccredited sources and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

If selected for an interview the applicant must provide the following:

A list of three (3) professional references one of which should be your most recent supervisor including name job title business name and current phone number(s).
A copy of your last three (3) performance evaluations or two (2) letters of reference if evaluations are unavailable.
A copy of transcripts if post-secondary education is being applied for meeting the minimum qualifications.

SPECIAL NOTE ABOUT THE POSITION

This position requires successful completion of a background investigation and continued eligibility to access sensitive financial and taxpayer information. The selected candidate must meet all requirements for compliance with IRS Publication 1075 and State of Alaska information security standards. Failure to maintain required clearance or compliance may result in removal from the position

WORK EXPERIENCE
If using work experience not already documented in your application also provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

Workplace Alaska Application Questions & Assistance:Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are in the Juneau area. Requests for information may also be emailed to:

For applicant password assistance please visit: Information

For specific information in reference to the position please contact the hiring manager at:

Josh Garcia
Chief Technology Officer

Required Experience:

Job DescriptionThis position is open to Alaskan Residents only.Please check out theresidency definitionto determine if you qualify.CLASSIFICATION STUDY NOTICEThis position is currently undergoing review as a part of the ongoing IT job class study and therefore both the title and the pay range assign...