Senior Team Leader (EUC)
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Job Location:
Melbourne, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
At Kinetic IT this Senior Team Leader role isnt about watching tickets flow byits about being the operational heartbeat of a high-performing End User Computing (EUC) team.
Based in Inner Melbourne with hybrid flexibility on site (4 days) and working from home we are looking for a natural leader to drive day-to-day Desktop operations with a customer-first mindset overseeing a diverse national crew.
Your responsibilities will include:
- Leading and coordinating Desktop support operations ensuring all onsite and remote EUC activities are prioritised and actioned efficiently - with a focus on exceeding SLAs not just meeting them!
- Partner with the Operations Managerto coordinate technical resources support project deployments liaise with vendors and maintain clear communication during major incidents or highimpact events.
- Manage resource planningacross a 24/7 operation including rosters leave and timesheet accuracy while maintaining balanced workloads and coverage.
- Act as the quality lead reviewing and validating technical work completed by the team to ensure security accuracy and professionalism.
- Champion continuous improvement helping uplift EUC processes documentation device standards and team capability.
About You
We are looking for a mentor and a high-energy organiser who brings empathy to a 24/7 environment and knows how to keep a team motivated.
We are happy to build upon your skills and will provide mentorship for your own leadership growth and build your expertise in areas like people management project coordination and vendor engagement. For further consideration we are looking for:
- A background in IT support - ideally within a Managed Services (MSP) environment with the ability to lead by example across both remote and on-site teams.
- The ability to interpret live ticket data and SLA trends to make proactive adjustments to team workflows. ServiceNow experience highly advantageous!
- Operational focus with ability to support resourcing and escalations for incidents project activities and wider team meetings whist under direction and support of the Operations Manager.
- Confidence in acting as a senior of the organisation on-site with the ability to manage expectations and build rapport with diverse stakeholders.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.
Be You Create the Future
We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.
As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
- Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
- Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting).
- Celebrate together Social events cultural celebrations end-of-year functions and more.
- Wellbeing matters Health and wellness resources tailored leave and support options and EAP access.
- Other Perks- Access to our employee discounts platform discounted gym membership and more.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to . You can learn more about our culture and crew online at .
Required Experience:
Senior IC
Key Skills
- React Native
- Employee Evaluation
- Stream and River Restoration
- Office Experience
- Automotive Diagnostics
- Auto Restoration
- Leadership Experience
- Mentoring
- Public Speaking
- Supervising Experience
- DynamoDB
- Google Suite
About Company
An Australian-owned IT service provider of adaptive technology solutions, harnessing human intelligence & driving meaningful change across organisations.
