Middle Support Engineer
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Langateis an award-winning provider of web development services in 3 main categories: business healthcare and education.AtLangatewerepassionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with theU.S.Werehere to shape the future of technology one milestone at a time.
In addition to technicalexpertise we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success and we believe in fostering an environment where everyones voice is heard and valued.
To thrive in this rolewereseeking candidates with a minimum of 2 years of Customer support experience. Yourproficiencyin being the best friend for customers will be a plus.
About the project:The project is a healthcare revenue-cycle platform specializing in real-time insurance eligibility verification and automated coverage-change monitoring. The project is in an active development phase supporting a growing base of existing clients while handling a high and increasing volume of coverage-related parallel the team is rebuilding the platform to deliver a refreshed UI and enhanced functionality.Werealso expanding integrations with new payers and third-party systems while continuouslymaintainingand adapting previously.
Requirements:
- 2yearsofexperienceinasupportorsimilarrole
- Strongsenseofresponsibilityandownership
- Good analyticalandproblem-solvingskills
- Abilitytocollaborateeffectivelywithcross-functionalteams
- Customer-orientedmindsetandattentiontoservicequality
- Abilitytomanagemultipletasksandprioritiessimultaneously
- High levelof adaptability in a changing environment
- Understanding of technical concepts such as data formats SFTP file transfers and API structures will be considered a strong advantage
- FluentEnglishcommunicationskillsbothspokenandwritten
Responsibilities:
- Providecomprehensivecustomersupportbymanagingactivesupporttickets
- Assistnew clients during onboarding and guide them throughinitialsetup
- Investigate reported issues and coordinate their resolution
- Maintain and support existing customer integrations
- Troubleshoot and resolve integration-related problems
- Oversee and track Power BI requests
- Maintain clear and consistent communication with the development team
- Organize and participatein support meetings when
Team:Project Manager Product Owner 5 Developers 2 QA Engineers Technical Writer Designer Business Analyst. You will work as part of an established project team and closely collaborate with both technical and non-technical stakeholders.
Schedule:This is a full-time position requiring 40 hours of work per week. Your regular weekly schedule will be Monday to Fridayfrom 8 am to 5 pmEST(this is 15.00 - 24.00 Kyiv time)
We offer:
- Competitive salary
- Official employment paid sick leave 20 days of paid vacation
- Free English lessons
- Flexible work schedule
- Official Ukrainian holidays are non-working days
- Paid courses and certifications
- Сoach/ psychologist consultation
- Workshops
- Career development plan
- Mentoring Education
- Medical Health Insurance
Why Choose Us What Do We OfferthatsExceptional
- Cutting-EdgeTechnologies on Real Projects: AtLangateyoullwork with the latest technologies on live dynamic fast-growing company soyoullfind a minimalamountof legacy systems and plenty of opportunities to implementnew technologies.
- Work-Life Balance with Benefits: We value work-life balance and offer paid time off including vacation days and sick leave. Remote work options and hearty life are part of the package too.
- Investment in Your Growth: Were committed to your professional development. You can expect training programs courses and opportunities to enhance your English language skills.
- Team Building and Unity: We know that a happy team is a productive team. Thats why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
When you choose usyourechoosing a company that values innovation invests in its employees and provides a supportive and engaging work environment. Join us in shaping the future of technology!
Need more information Welcome!
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Become a part of the Langate team! Langate is a full service technology provider that is committed to delivering high standard of services and innovative technology solutions. We are always looking for hard-working, team-oriented people to join our team. If you’re looking for a compan ... View more
