SaaS Business Unit Head

Job Description

About the company

Geekhunter is hiring on behalf of our client an Independent Software Provider offering comprehensive end-to-end solutions tailored for financial businesses.

Job Responsibilities

• Develop and define the strategic direction and business roadmap for the SaaS business unit in alignment with the companys vision.
• Develop and execute go-to-market strategies for SaaS products and services.
• Manage and be accountable for achieving revenue gross profit net profit and resource utilization targets.
• Identify new business opportunities explore new market segments and expand strategic client networks within multifinance banking fintech and enterprise industries.
• Ensure all services operate effectively and efficiently while meeting agreed Service Level Agreements (SLAs).
• Oversee the end-to-end operational processes of the SaaS business.
• Drive continuous improvement initiatives across SOPs operational workflows and quality standards.
• Maintain long-term business relationships with strategic clients and provide support for escalated issues.
• Collaborate closely with the Sales & Commercial team on pricing strategies proposals contracts and large-scale negotiations.
• Lead teams to respond effectively to client needs and improve client satisfaction and retention.
• Represent the company in internal meetings external engagements and industry forums.
• Lead direct and develop cross-functional teams.
• Establish KPIs for each department and conduct monthly and annual performance evaluations.
• Provide coaching and mentoring to enhance team competency and productivity.
• Build a collaborative work culture focused on ownership agility and service quality.
• Prepare and present monthly business unit performance reports to the Board of Management (BoM).
• Ensure all operations comply with company regulations legal requirements NDA/NCA agreements and professional ethical standards.
• Contribute to annual budgeting processes and monitor business unit cost realization.

Job Requirements

• Bachelors degree in Business Administration Marketing Finance or a related field; MBA is a plus.
• 812 years of experience in the SaaS industry.
• Proven experience leading cross-functional teams of at least 1020 members.
• Strong experience in P&L management operations and business development is highly preferred.
• Strong business acumen in SaaS business models.
• Ability to analyze operational data including utilization margins SLAs productivity and manpower planning.
• Strong negotiation skills proposal management experience and client engagement capabilities.
• Strategic thinker with strong execution skills.
• Demonstrated leadership coaching ability and experience managing multi-divisional teams.
• Excellent communication and stakeholder management skills.
• Strong problem-solving conflict management and decision-making abilities.
• Adaptable to change and committed to continuous improvement.

Benefits

• Annual Performance Bonus
• THR (Religious Holiday Allowance)
• Health reimbursement
• BPJS (Social Security & Health Insurance)
• Meal allowance
• Transportation allowance
• Telecommunication allowance