Product Owner Financial Health

At ING were committed to helping customers stay financially resilient especially when navigating challenging moments. Our Financial Health team plays a critical role in this mission overseeing hardship and collections activities with significant regulatory oversight to ensure we deliver the right support when it matters most. As part of this team youll directly influence how we design improve and deliver experiences that genuinely support customers financial wellbeing.

Were on the hunt for a Product Owner Financial Health to drive the development and execution of key initiatives across our hardship collections and related customer this role youll shape the roadmap prioritise what the squad works on and ensure every solution balances customer experience with regulatory risk and business objectives. Youll work alongside subjectmatter experts Customer Journey Specialists and senior stakeholders to bring customercentric compliant and scalable solutions to life.

As a core leader within the squad youll take ownership of product decisions KPIs and delivery outcomesusing data customer insights and crossfunctional collaboration to guide continuous improvement. This is an opportunity to influence INGs approach to Financial Health endtoend create meaningful customer impact and help build the foundations of a stronger more compassionate banking experience.

This is a permanent role based in Sydney.

What youll do

• Define and enhance product and service solutions by analysing customer value commercial needs and regulatory requirements.
• Develop and manage lendingrelated products throughout their lifecycle ensuring they meet business goals and deliver strong customer outcomes.
• Prioritise refine and comanage the product backlog contributing to sprint planning and ensuring user stories align with strategic priorities.
• Identify design and implement structural improvements across processes products services or channels to optimise performance and experience.
• Oversee product risks incidents issues and vendor performance ensuring compliance with all financial and nonfinancial risk standards.
• Represent the product to internal and external stakeholders using strong communication and presentation skills to influence and drive alignment.

What were looking for

• Strong product and service management skills including requirements analysis action planning and commercial acumen.
• Understanding of key regulatory frameworks (APRA ASIC AUSTRAC) and demonstrated capability to operate effectively within them.
• A background in financial services or banking ideally in businessfacing change reporting collections and/or hardship environments.
• Experience working in Agile delivery environments including defining ways of working and successfully embedding new systems or processes. Leading initiatives across multiple teams and functions
• Excellent stakeholder management influencing and negotiation skills with the ability to present insights clearly and engage effectively at all levels of the business.
• Highly analytical and solutionsfocused mindset with strong problemsolving skills attention to detail and the ability to propose innovative approaches to achieve business outcomes.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Sabrina Huynh

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications will close Friday 20th of March.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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