Lead Salesforce Developer

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

We are seeking a highly skilled and innovative Lead Salesforce Developer to join our dynamic team. This role is crucial for leveraging the Salesforce platform particularly in integrating advanced Agentic workflows and Artificial Intelligence (AI) capabilities. The ideal candidate will possess deep expertise in Salesforce development architecture and a proven track record of implementing intelligent self-optimizing systems. This is a unique opportunity to shape the future of our customer engagement and operational efficiency using cutting-edge technology.

A day in the life (Responsibilities)

• Salesforce Architecture & Development: Lead the design development and implementation of complex scalable solutions within the Salesforce platform (Sales Cloud Service Cloud Experience Cloud etc.) using Apex Lightning Web Components (LWC) Visualforce and other Salesforce technologies.
• Agentic System Integration: Design and implement Agentic workflowsautonomous goal-driven AI systemsto automate complex business processes such as intelligent routing proactive customer service and dynamic workflow adjustments.
• AI/ML Integration: Integrate various AI/ML models (e.g. Einstein GPT external LLMs or custom models) with Salesforce using platform features and APIs to drive predictive analytics personalization and intelligent decision-making.
• Technical Leadership: Mentor and guide a team of Salesforce developers conducting code reviews establishing best practices for SDLC (Software Development Life Cycle) and ensuring high-quality maintainable code.
• Collaboration: Work closely with Product Managers Business Analysts and Stakeholders to translate business requirements into technical specifications and deliver innovative solutions.
• Deployment and Governance: Manage release cycles deployment processes (using tools like Azure DevOps GitLab or Copado) and maintain platform health security and governance standards.
• Stay Current: Continuously research and evaluate new Salesforce features industry trends and advancements in AI/Agentic technologies to recommend and implement relevant improvements.
  
  

What youll need to thrive (Requirements)

• Experience: 8 years of experience in Salesforce development with at least 2 years in a Lead or Senior role.
• Certifications: Active Salesforce Certified Platform Developer II and Certified Application or System Architect is highly preferred.
• Technical Skills:
• Expert proficiency in Apex LWC SOQL/SOSL and advanced configuration.
• Deep understanding of Salesforce Governor Limits best practices and enterprise-level architecture patterns.
• Proven experience integrating Salesforce with external systems using REST/SOAP APIs Platform Events and Workato Mulesoft or similar middleware.
• AI/Agentic Experience: Direct experience developing or integrating AI-driven features (e.g. Natural Language Processing machine learning models autonomous systems) within the Salesforce ecosystem.
  
  

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience with advanced DevOps practices for Salesforce (CI/CD pipelines automated testing).
• Knowledge of data modeling and management in large-scale Salesforce environments.
• Familiarity with other Cloud platforms (AWS GCP Azure) and their AI services.
• A portfolio or demonstrated history of contributing to open-source projects or speaking engagements on Salesforce AI or Agentic systems.

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).