IT Infrastructure Automation & Innovation Engineer

Job Summary

Vertiv is seeking an IT Infrastructure Automation & Innovation Engineerto drive automation optimization and innovation across infrastructure and end user services.

This role focuses on reducing manual effort improving service efficiency and enabling scalable operations through automation orchestration self-service enablement and emerging technologies. The Automation & Innovation Lead will define enterprise automation strategy standardize frameworks and deliver measurable operational improvements across global IT domains.

This position will be based onsite at Vertivs HQ location in Westerville OH.

WHY JOIN US

Transform at Scale: Lead enterprise-wide automation initiatives across global infrastructure and service operations.

Drive Measurable Impact: Deliver tangible efficiency gains cycle time reduction and service quality improvements.

Innovation Leadership: Pilot emerging tools and modern orchestration capabilities to enhance IT service delivery.

Strategic Visibility: Partner with infrastructure platform and service teams to modernize operational models.

Responsibilities:

• Define the enterprise automation strategy across infrastructure and service domains.
• Identify and prioritize automation opportunities aligned with operational efficiency and business impact.
• Assist in governing automation standards tooling integration models and architectural alignment.
• Embed automation orchestration and self-service capabilities into core service delivery processes.
• Track and report measurable benefits across efficiency service quality and cycle time reduction.
• Assess infrastructure and service workflows to identify automation and optimization opportunities.
• Design and implement scalable automation solutions across hosting network service desk and core services.
• Integrate automation capabilities with ServiceNow workflows and orchestration models.
• Standardize reusable automation patterns scripts and deployment frameworks.
• Ensure automation initiatives align with security compliance and enterprise architecture standards.
• Reduce operational complexity by eliminating manual handoffs and repetitive tasks.
• Pilot emerging tools and technologies to enhance service efficiency observability and scalability.
• Measure and report automation impact including reduction in manual effort and improved service performance metrics.

The ideal candidate will demonstrate:

• A global enterprise-wide automation framework spanning infrastructure and service domains
• Standardized orchestration and workflow integration across ITSM and platform services
• Scalable self-service enablement reducing dependency on manual fulfillment
• Embedded automation governance aligned with security and architectural controls
• Reusable automation design patterns and deployment standards
• A measurable operational efficiency and cycle-time reduction model
• Integrated observability and performance tracking across automated workflows
• Continuous improvement discipline embedded into service delivery processes

Requirements:

• Bachelors degree in Information Technology Computer Science Engineering or related field
• 4 plus years of experience in infrastructure automation DevOps platform engineering or IT service transformation
• Strong experience with orchestration tools scripting (python Jenkins etc.) and automation platforms
• Experience integrating automation with ITSM platforms (ServiceNow preferred)
• Proven success delivering measurable operational efficiency improvements
• Strong understanding of enterprise security compliance and architecture alignment
• Experience leading cross-functional automation initiatives across global teams
• Strong analytical strategic thinking and executive communication skills
• Ability to travel up to 20%

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2billion global critical infrastructure and data center technology company. We ensure customers vital applications run continuously by bringing together hardware software analytics and ongoing services. Our portfolio includes power cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus Ohio USA Vertiv employs around 20000 people and does business in more than 130 countries. Visit to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to @.

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