Presales Technical Consultant & Engineer ThermalBarcal Industry

1. Hardware (Printer and Scanner)

• Installation of printers and scanners at customer sites.
  
• Support customers for maintenance jobs: cleaning printer heads platen rollers.
  
• Provide technical support: replace spare parts or cooperate with partners to assist customers.
  
• Advise customers on printer adjustment (online and offline service).
  
• Train customers on how to operate printers properly.
  

2. Software

• Create layouts based on customer requests.
  
• Troubleshoot and cooperate with partners to resolve software errors for customers.
  
• Train customers on how to use the software upon solution transfer.
  

3. Consumables

• Advise customers about Ricoh products (TTR and DT) to support sales (matching issues).
  
• Test and prepare product brochures for each Ricoh product (TTR and DT).
  

4. Internal Coordination

• Cooperate with the Sales team to collect data from customers by project.
  
• Visit customers with the sales team to support demos and consulting.
  
• Cooperate with the Admin team for complaint report handling.
  
• Work with overseas teams when products are NG; submit claim reports on portal.
  
• Collect technical data SGS test reports and other relevant chemical reports.
  
• Develop demonstration solutions in cooperation with the sales team.
  
• Prepare weekly plans and report to the Sales Manager on customer projects and service status.
  

5. External Coordination

• Work with appropriate partners to identify and develop solutions.
  
• Prepare solution packages based on partner proposals.
  

Requirements

• Education: Technical University/College degree in Automation/Mechanism/Electronics or related fields
  
• Competence in computer and some common office application software
  
• From 3 years experience in the printing/barcode/thermal industry.
  
• Understanding barcode printers scanners and barcode software will be a great advantage.
  
• Language: able to communicate in English (basic level)
  
• Presentation & statistical skill independent and teamwork willing to travel for business
  
• Interested in customer care Dynamic Persuasive Resilience Driven and willing to take on new challenge
  

Benefits

• Work in an international dynamic and friendly environment
  
• Attractive salary and allowance package
  
• Insurance as per Vietnams labor code & extra accident/medical insurance
  
• 13th-month salary and annual salary review
  
• Benefit in kind company trip
  
• Opportunity to learn and improve skills with international standards
  
• Opportunity for promotion