Program Coordinator-Neighbor to Neighbor
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Job Location:
Saint Paul, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Pay:
- $22.50/hour
Neighbor-to-Neighbor Companions is a service that supports older adults who want to live at home stay healthy and remain independent. Companions provide weekly inâhome support including friendly visiting transportation simple household tasks and advocacy. Services are tailored to the specific needs of each client focusing on safety wellbeing and meaningful connection. The Coordinator primarily supports clients and volunteers in the metro area with a heavy focus in Hennepin County.
As a Program Coordinator you will have the following key responsibilities:
- Program Growth & Outreach
- Build and sustain program enrollment by conducting proactive outreach to prospective clients families caregivers and referral partners.
- Promote program visibility through community presentations networking and collaboration with internal and external stakeholders.
- Partner with recruitment teams and use creative strategies to attract qualified volunteers.
- Volunteer Recruitment Training & Supervision
- Recruit screen and onboard volunteers ensuring completion of required background checks.
- Deliver orientation training and ongoing support to volunteers.
- Provide coaching performance feedback and recognition to encourage strong volunteer retention.
- Maintain regular communication with volunteers to monitor satisfaction challenges and match quality.
- Client Management & Match Coordination
- Coordinate the full intake process including gathering client needs and preferences completing referral forms and ensuring required paperwork is submitted.
- Manage caseload of clients ensuring services align with program guidelines and individual needs.
- Create thoughtful wellâaligned matches based on interests abilities and location.
- Facilitate match meetings and support initial relationship building between clients and companions.
- Monitor ongoing matches for quality satisfaction and safety.
- Compliance Documentation & Administrative Tasks
- Maintain accurate upâtoâdate client and volunteer files service agreements and required program documentation.
- Ensure adherence to all organizational state and program regulations.
- Track service hours mileage and billingârelated data in accordance with program structure.
- Support monthly invoicing processes and maintain documentation required for audits.
- Quality Assurance & Program Excellence
- Serve as a resource and advocate for clients ensuring safety wellbeing and connection.
- Assess service needs and recommend adjustments to ensure highâquality support.
- Identify opportunities to enhance program processes and strengthen outcomes.
Job Requirements:
- A bachelors degree in the human services field or five years of equivalent experience.
- Experience working with the older adult population and/or volunteers is desired.
- A valid drivers license acceptable driving record access to reliable transportation and a Motor Vehicle Check.
- Excellent reasoning and analytical skills in order to understand and effectively interpret program policies procedures and regulations.
- Excellent oral and written communication skills.
- Excellent interpersonal and problem-solving skills.
- Ability to work independently as well as part of a team.
- Ability tointeract effectively withdiverse populations/individuals from diversebackgrounds.
- Knowledge of issues relating to aging and volunteerism.
- Depending on service area 50% to 70% of time will be spent out of the office meeting with volunteers and clients or at community events.
Lutheran Social Service MN is a dynamic social service organization serving children youth and families people with disabilities older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive Positive and Fun) and careers that challenge energize and rewards employees. Consider joining us!
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Developmental Disabilities Experience
- Organizational skills
- Data Collection
- Meeting Facilitation
- Utilization Review
- Administrative Experience
- Program Development
- Public Speaking
- Supervising Experience
- Social Work
About Company
Lutheran Social Service of Minnesota expresses the love of Christ for all people through service that inspires hope, changes lives, and builds community.
