Chat Support Sales Representative

Richardson, TX - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Note: This position reports to our 2221 LAKESIDE BLVD; RICHARDSON TX 75082 location. If selected you must be able to report to this work location.

Pay Transparency:

Along with paid training our Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

How Youll Make an Impact:

As a Customer Support Chat Specialist you will assist customers through digital channels including online chat and social media addressing questions and concerns in sales service retention billing credit and collections and tech support. Youll be on the frontline providing solutions virtually to customers to enhance their service experience drive satisfaction and foster loyalty.

What Your Day-to-Day Will Look Like:

Handle customer interactions via digital channels including online chat and social media in a fast-

paced environment.

Accurately resolve issues related to service billing payments and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries including technical issues.

Work a flexible 40 hour per week schedule which may include nights weekends and overtime.

What we are looking for:

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

Joining our team comes with amazing perks and benefits:

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and

fiber where available) and AT&T home phone

Tuition reimbursement program

Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2

weeks after the first year. There are at least 6 company-designated holidays and additional PTO is

provided based on the bargaining group to which you are hired.

Paid Parental Leave

Medical/Dental/Vision coverage

401(k) plan

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

If you are considering jobs like Chat Representative Wireless Sales Call Center Representative Customer Service Representative Inbound Sales Representative or Call Center Agent this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology devices and our entire lineup of products services and promotions. If youre ready to take the lead as the voice of AT&T wed love to hear from you!

Your future is calling.

Apply today!

Weekly Hours:

Time Type:

Regular

Location:

Richardson Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Required Experience:

Note: This position reports to our 2221 LAKESIDE BLVD; RICHARDSON TX 75082 location. If selected you must be able to report to this work location.Pay Transparency:Along with paid training our Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all...