Operations & Customer Service Specialist
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
ABM is seeking a reliable and customer-focused Operations & Customer Service Specialist to support daily operational functions and deliver a positive customer experience. This role bridges customer service administrative coordination and operational support to ensure service excellence and internal efficiency.
Pay: $24.00 per hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience skills abilities geographic location and alignment with market data.
Benefits: ABM offers a comprehensive benefits package. For information about ABMs benefits visit
Responsibilities
- Maintain accurate equipment and asset inventories performing regular audits to verify quantities conditions and proper documentation.
- Coordinate equipment checkin/checkout procedures to ensure accountability and prevent loss or misallocation of assets.
- Monitor inventory discrepancies and investigate root causes by reviewing records vendor data and usage logs (when applicable).
- Ensure compliance with cross functional departmental policies related to asset management procurement and material handling.
- Collaborate with Facilities Operations and Procurement teams to support timely receipt entry and lifecycle management of equipment.
- Deliver excellent customer service and ensure a positive customer experience across all interactions.
- Accurately enter and maintain data across internal systems ensuring completeness consistency and timely updates.
- Process and receipt purchase orders in accordance with company guidelines verifying quantities pricing and supporting documentation.
- Reconcile vendor statements by reviewing invoices PO records and payment histories to resolve discrepancies promptly.
- Monitor open purchase orders and follow up with vendors or internal teams to ensure timely closure.
- Maintain organized digital and physical records to support audits reporting and compliance requirements.
- Identify and escalate discrepancies or data inconsistencies to management for resolution.
- Collaborate with procurement accounting and operations teams to ensure smooth transactional workflows.
- Generate routine reports related to data accuracy PO status and reconciliation progress.
Qualifications
- High school diploma or equivalent required
- Associates or Bachelors degree preferred
- 1 year experience in customer service operations or administrative support
- Strong written and verbal communication skills with the ability to develop clear process documentation SOPs and user guides.
- Proficiency in Microsoft Word Excel and PowerPoint
- Comfortable working in a fast-paced dynamic environment
- Knowledge of PeopleSoft
$24 - $24 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Learn how facility, engineering and infrastructure, and mobility solutions from ABM help you health and safety, resilience, productivity, and sustainability.
