Digital Operations Intern, Digital Command Center

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Digital Operations Intern will support Xylems Digital Command Center (DCC) and Services Support teams by helping monitor troubleshoot and improve the performance of connected customer sites using the Link2Site platform. This role is designed for an engineering student who is interested in real-world digital operations and IoT-enabled services.

The intern will work closely with Digital Operations Engineers Product Engineering teams and international DCC teams to identify site-level issues support device updates and contribute to operational improvement projects. A significant focus of this internship will be on initiatives to reduce device communication challenges improve operational processes and support more accurate capacity calculations for tank exchange.

This role provides hands-on exposure to how digital platforms connected devices analytics and operations come together to support customers at scale.

Key Responsibilities

Digital Command Center & Link2Site Support

• Monitor connected customer sites using the Link2Site platform to identify alarms data quality issues and operational anomalies.
• Investigate and help resolve common site-level issues escalating more complex problems to engineering or operations teams as appropriate.
• Document findings root causes and resolutions to support continuous improvement and knowledge sharing.

Device & Engineering Collaboration

• Work with product and engineering teams to support device configuration changes firmware updates and validation activities.
• Help track and communicate device-related issues and resolutions across teams.

Operational Projects & Process Improvement

• Support DCC Operations Engineers on active projects related to:
  • Improving communication between DCC service teams and engineering
  • Standardizing operational workflows
  • Reducing recurring site issues
• Collaborate with international DCC teams to identify process gaps and propose improvement.
• Help develop or refine operational documentation dashboards or KPIs where needed.

Services Support

• Assist with projects focused on improving capacity calculations and tank exchange logic for connected sites.
• Support service professionals while working with digitally connected systems.

Required Qualifications

• Currently pursuing a Bachelors or Masters degree in Engineering (e.g. Mechanical Electrical Chemical Industrial Systems Computer Engineering or related field).
• Strong analytical and problem-solving skills.
• Ability to understand technical systems and translate findings into clear actionable insights.
• Strong written and verbal communication skills.

Preferred Qualifications

• Interest in digital operations IoT connected devices or industrial software platforms.
• Comfortable working with data dashboards and digital tools.
• Familiarity with concepts such as telemetry alarms data quality or system monitoring.
• Experience with tools such as Power BI Excel SQL Python or similar analytical tools.
• Experience working in team-based or cross-functional project environments.
• Ability to collaborate effectively with global teams across time zones.

#LI-NP1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.