IT Support Instructor (Healthcare IT Specialist)

ABOUT PER SCHOLAS:

For 30 years Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals uplifting communities and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners ranging from Fortune 500 companies to innovative startups were forging inclusive tech talent pipelines fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20 cities and counting Per Scholas offers no-cost training programs in the most sought-after tech skills spanning Cloud Cybersecurity Data Engineering IT Support Software Engineering and more. To date 30000 individuals have been trained through Per Scholas propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting follow us on LinkedIn X Facebook Instagram and YouTube.

Per Scholas preferred hires reside within the following states: AZ CA CO FL GA IL IN KS MD MA MI MO NC NJ NY OH PA TX WA

POSITION TITLE: IT Support Instructor (Healthcare IT Specialist)

LOCATION: Houston Texas

DURATION: Full-time

WHO WERE LOOKING FOR

Per Scholas is seeking an IT Support (Healthcare IT Specialist) instructor to become a member of our Training Team. The ideal candidate is a detail-oriented problem-solving individual with strong technical and instructional skills demonstrates the ability to adapt quickly to a dynamic environment and maintains a strong sense of accountability. To succeed in this role candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients and learners high expectations.

WHAT YOULL DO

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support or optionally Healthcare in IT. Responsibilities include daily instruction assessment administration attendance one-on-one tutoring daily evaluation and monitoring of individual student progress addressing student violations with students in a consistent manner and more.
• Provide students with access to relevant resources for outside learning on technologies and study aids appropriate to the curriculum.
• Work closely with the team to identify student needs provide the necessary support establish individualized plans for student achievement and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades certification scores and progress notes.
• Support and maintain the training curricula syllabi lesson plans and other classroom materials.

WHAT YOULL BRING TO US:

Instructional Skill Sets

• 1-3 years of teaching or training experience
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond with clarity to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
• Strong communication skills

Required Skill Sets

• Advanced knowledge of Windows macOS and Linux Operating Systems; this includes both end-user and server versions
• Experience with Virtualization Technologies Type 1 and 2 Hypervisors ( VMware ESXI VirtualBox Hyper-V)
• Experience with Windows server AD DHCP DNS NPS Group Policy user-profile management WDS
• Proficiency with File systems and Disk management performance monitoring and security
• Experience with supporting hardware and software add change move install imaging and upgrade of desktops printers scanners devices and equipment; ensure optimal performance of the end-user workstations
• Proficiency with LAN/WAN/VLAN routing configuration switching and TCP/IP OSI layers
• Experience working with Desktops Rack Servers and other equipment (routers switches firewalls etc.)
• Proficiency with remote administration and remote administration tools such as mobile-device management using InTune Remote Access Tools (RDP) and TeamViewer
• Experience with providing direct over-the-phone or remote troubleshooting of end-user desktop equipment application device communication and connectivity issues in a timely fashion
• Thorough understanding of security concepts models and standards; experience with implementation in business environments
• Ability to write content and curriculum related to instructional outcomes
• Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications)
• Commitment to ongoing professional development applicable certifications and coursework to stay current with rapidly evolving technology trends and advancements
• Healthcare IT Systems Knowledge: Ability to explain and support core health information systems such as EHR (Epic Cerner) LIS PACS and patient-facing technologies.
• HIPAA & HITECH Compliance: Working knowledge of healthcare privacy and security regulations; ability to teach and apply compliance standards to IT operations.
• Healthcare Cybersecurity Fundamentals: Proficiency in addressing common threats (e.g. ransomware phishing) security controls (RBAC endpoint protection) and incident response procedures.
• Healthcare Data Governance & Security: Understanding of data classification (PHI PII de-identified data) and the role of IT in maintaining secure healthcare data systems.
• Healthcare Network & Systems Infrastructure: Competence in designing secure clinical network architectures including device segmentation and secure data flows.
• Effective Communication with Clinical Staff: Ability to translate technical concepts into clinical language supporting help desk/call center operations in healthcare settings.

Preferred Skill Sets

• Current A certification (1200 Series)
• Network Certification ( N10-007 or N10-008) or Cisco equivalent ( CCNA)
• ServiceNow preferred
• Strong documentation analytical and problem-solving skills
• Experience with ITIL implementation in support of the Help Desk
• Experience using an SLA ticketing system with a customer/consumer service-driven approach
• Clinical Workflow IT Support: Ability to simulate real-world clinical troubleshooting scenarios apply proper documentation procedures and support clinicians in maintaining efficient workflows.
• EHR Platform Expertise: Hands-on or instructional experience with Epic Cerner or other major EHR systems including interoperability standards (HL7 FHIR).
• Healthcare Billing & Revenue Cycle Knowledge: Familiarity with billing platforms claims data (EDI/837) and denial management to support IT workflows in healthcare finance.
• Healthcare Data Platforms & Analytics: Exposure to modern data platforms (Snowflake Databricks or similar) for managing and analyzing healthcare data securely.
• AI in Healthcare IT: Knowledge of AI tools for healthcare analytics predictive insights or incident detection in healthcare environments.

Professional Qualifications

• Bachelors degree (or equivalent practical/industry experience).
• Strong technical aptitude (Google Sheets/Excel Slides/PowerPoint Salesforce Slack Zoom etc.) project management and organizational skills with detailed follow-through abilities.
• Excellent written communication presentation and customer service skills.
• Solid understanding of business needs.
• Strong evaluation and data management skills.
• Prior knowledge or background in IT (if minimal a desire and willingness to learn whats needed) and a passion for technology is a plus.

Personal Characteristics

• You thrive in a creative inventive fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven result-oriented and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. Youre excited to work cross-functionally with other departments and independently.
• You are a life-long learner.
• You are an effective communicator with strong oral and written skills.
• You are tech-savvy and learn new tools quickly.
• You are detail-oriented with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills. You are a motivator who is personable approachable and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from a variety of professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from many diverse sources.

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