Marketing Technology Support Temp

Support the execution and technical operations of event-based marketing technology programs including data capture systems mobile devices connectivity troubleshooting and remote support for live activations.

What youll do

• Support lead generation data capture systems and event technology for GM experiential marketing programs
• Provide on-site and remote technical support during live event activations
• Troubleshoot and resolve technical issues related to devices connectivity and event technology platforms
• Assist with setup and configuration of event technology equipment (tablets scanners RFID readers etc.)
• Diagnose connectivity issues including WiFi and cellular networks
• Manage basic system QA reporting and data validation tasks
• Support event setup execution and post-event technical processes
• Document support issues and escalate complex problems when necessary
• Work with internal teams and external vendors to ensure smooth event execution
• Assist with basic HTML/CSS edits when required (nice to have not required)
• Technical Support Responsibilities
• Serve as the first point of contact for technical support requests via phone email chat or in person
• Troubleshoot basic technical issues and resolve or escalate when needed
• Document issues resolutions and escalation steps
• Follow established procedures and support workflows

Who you are!

• Detail-oriented with strong documentation habits
• Comfortable troubleshooting technology in fast-paced environments
• Calm and resourceful under pressure during live events
• Strong communicator able to explain technical issues to non-technical users
• Proactive and collaborative with internal teams and vendors
• Able to manage multiple tasks and priorities simultaneously

What youll bring to Jack

• 13 years supporting users devices or event technology systems
• Interest in technology and problem solving
• Strong communication and customer service skills
• Ability to manage multiple deadlines independently
• Willingness to occasionally support evenings or weekends when events require
• Basic HTML/CSS experience is a plus but not required

This is currently a Temporary Role through mid to late July with potential to convert to Permanent in the future

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race religion color national origin disability sexual orientation gender identity gender expression age marital status veteran status or any other basis prohibited by law.

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