Customer Care Representative

Portage, WI - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

Shift: Monday Friday 9:30 AM 6:0 PM

Location: 1941 Stryker Way Portage MI

Work Flexibility: Hybrid (in office on Thursdays)

Summary:

As the Customer Care Representative you will provide customer services relating to sales sales promotions installations and this role you will ensure that good customer relations are maintained and customer claims and complaints are resolved fairly effectively and in accordance with the consumer laws. Additionally you will develop organization-wide initiatives to proactively inform and educate customers and develop improvement plans in response to customer surveys.

What You Will Do:

Provide customer service support related to sales promotions installations and general communications.
Maintain strong customer relationships and resolve claims and complaints fairly effectively and in compliance with consumer laws.
Receive and manage order-related inquiries (pricing scheduling updates shipping tracking) via phone email fax EDI FIMS and other systems.
Process customer orders and returns enter complaints into the complaint system and ensure 100% same-day order entry accuracy in accordance with company policies and standardized procedures.
Provide detailed product information and uphold all order-related policies and guidelines.
Partner cross-functionally to research and resolve issues for customers and the sales force directing inquiries to appropriate divisions when necessary.
Develop and support customer education initiatives and improvement plans based on survey feedback to enhance the customer experience.
Contribute to continuous improvement efforts and standardized work practices while delivering responsive high-integrity customer care.

What You Need:

Required:

High School Diploma or equivalent
2 years work experience

Preferred:

Associates Degree
Excel and/or SAP experience

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Unclear Seniority

Work Flexibility: HybridShift: Monday Friday 9:30 AM 6:0 PMLocation: 1941 Stryker Way Portage MIWork Flexibility: Hybrid (in office on Thursdays)Summary:As the Customer Care Representative you will provide customer services relating to sales sales promotions installations and this role you will e...

Work Flexibility: Hybrid

Shift: Monday Friday 9:30 AM 6:0 PM

Location: 1941 Stryker Way Portage MI

Work Flexibility: Hybrid (in office on Thursdays)

Summary:

What You Will Do:

Provide customer service support related to sales promotions installations and general communications.
Maintain strong customer relationships and resolve claims and complaints fairly effectively and in compliance with consumer laws.
Receive and manage order-related inquiries (pricing scheduling updates shipping tracking) via phone email fax EDI FIMS and other systems.
Process customer orders and returns enter complaints into the complaint system and ensure 100% same-day order entry accuracy in accordance with company policies and standardized procedures.
Provide detailed product information and uphold all order-related policies and guidelines.
Partner cross-functionally to research and resolve issues for customers and the sales force directing inquiries to appropriate divisions when necessary.
Develop and support customer education initiatives and improvement plans based on survey feedback to enhance the customer experience.
Contribute to continuous improvement efforts and standardized work practices while delivering responsive high-integrity customer care.

What You Need:

Required:

High School Diploma or equivalent
2 years work experience

Preferred:

Associates Degree
Excel and/or SAP experience

Travel Percentage: 0%

Required Experience:

Unclear Seniority

Key Skills

Bidding
Business Solutions
ABAP
Business Operations
Business Sales
Corporate Marketing

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About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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