Customer Service Representative

About the Role

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their this client-facing role you will serve as a trusted point of contactfrom initial booking through post-trip follow-upensuring a seamless personalized and high-quality experience.

This position is ideal for someone who is detail-oriented service-driven and passionate about hospitality and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone email and messaging platforms
• Assist clients with luxury and leisure bookings including changes cancellations and special requests
• Provide accurate and timely information regarding destinations services and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy professionalism and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Previous customer service experience (travel hospitality or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using computers booking systems and digital communication tools
• Reliable proactive and able to manage multiple client requests efficiently
• Genuine interest in hospitality and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the company
• Access to industry-related perks and discounts (if applicable)
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

The Claros Travel is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.

Apply Today

Interested candidates are encouraged to apply and join our growing remote customer support team at The Claros Travel.