Operations Associate Supply Chain Management Customer Support

The Operations Associate plays a key role in supporting Supply Chain Management (SCM) by facilitating critical interactions with suppliers and internal stakeholders. This includes resolving issues related to product pricing returns order expediting and invoice/receipt discrepancies.

This role supports all core SCM functions and handles a high volume of inbound communications via phone tickets and email from internal Mayo Clinic staff at all levels as well as external Suppliers. A strong commitment to customer service principles is essential ensuring timely courteous and effective responses.

The Operations Associate serves as a point of contact to triage SCM-related inquiries and issues coordinating with the appropriate personnel to ensure addition the role participates in various work groups and contributes to projects as assigned.

This position serves as the primary point of contact for internal customers patients and external suppliers providing exceptional customer service through various communication channels including phone email and internal systems. This role is essential in triaging inquiries resolving complaints and ensuring efficient communication between stakeholders and the Supply Chain Management (SCM) department.

The Operations Associate provides accurate and timely information related to procurement invoices payments order statuses and policy clarifications. The position requires collaboration with internal teams and external partners to ensure seamless experience and prompt resolution of issues. Individuals should have a strong attention to detail and the ability to appropriately understand and apply policy to their work. Attention to detail strong organizational skills and flexibility in a rapidly changing environment will make individuals successful in this role.

This position will require taking calls in a call center.

Additional job-related duties may be assigned by leadership as needed.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications:

• Bachelors Degree

OR

• Associates degree AND 2 years of experience

OR

• High School Diploma/GED AND 4 years of experience

Academic and/or professional roles must provide evidence of the following skills:

Customer Service Orientation:Ability to provide helpful courteous support and build positive relationships with team members vendors and other stakeholders.

Clear Communication:Strong verbal and written communication skills with the ability to express ideas clearly and work effectively with others.

Attention to Detail:Demonstrated accuracy and care in handling information following procedures and completing tasks.

Problem Solving:Ability to recognize issues think critically and contribute to practical solutions.

Critical Thinking:Shows sound judgment and thoughtful decision-making in fast-moving or uncertain situations.

Organizational Skills:Ability to manage time stay organized and balance multiple priorities.

Initiative & Follow-Through:Willingness to take responsibility for assigned tasks ask questions and see projects through to completion.

Reliability & Accountability:Dependable and responsible when completing tasks independently or as part of a team with a commitment to quality work.

Professionalism & Work Ethic:Demonstrates a positive attitude eagerness to learn and commitment to doing ones best in academic or early professional experiences.