Manager of Customer Success, Fintech

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

We are obsessed with the heros journey at JobNimbus. Every person has a heros journey. Hermione Granger James T. Kirk Frodo Baggins Anna & Elsa Nacho Libre and even YOU! This is our call to adventure to come check out JobNimbus. What do you have to lose You might make a few new friends learn about a sick new company doing some amazing things and maybe youll even land a new job!

Mission:

The Manager of Customer Success builds and leads a high-performing Fintech Technical Success Management (TSM) team that scales customer impact through operational excellence technical depth and strong cross-functional alignment. You create clarity structure and accountability so your team can deliver fast high-quality technical guidance reduce friction in the customer journey and drive measurable adoption of Payments Suppliers and Financing.

What Youll Be Doing:

Build and Lead a High-Performance Fintech TSM Team by creating structure accountability and operational rigor so the team consistently drives adoption mitigates risk and delivers exceptional customer experiences
Drive Adoption & Activation at Scale by owning and improving Payments and Supplier usage rates. Increase weekly net activations and ensure qualified volume exists to consistently hit goals
Analyze inactive accounts (6090 days) identify root causes (pricing setup complexity training gaps process breakdowns) and implement scalable solutions.
Strengthen Cross-Functional Alignment by partnering deeply with Customer Account Executives on reactivation ownership AEs on feature adoption roadmaps Product on customer feedback loops Marketing on webinars and lead flow Professional Services and Onboarding on long-term success.
Elevate risk management & retention by ensuring the team by proactively identifying churn risks addressing friction early and protecting revenue through strategic technical guidance.
Champion customer experience & innovation by driving 90% CSAT leading beta programs with strategic customers provide Jenius Bar support at events and ensure the voice of the customer influences product direction.

What Makes You the Hero for This Job:

You build teams that win. Youve led high-performing CS Success or Fintech teams before and you know how to create clarity accountability and measurable performance standards.
You think in metrics not vibes. Usage rates activation numbers adoption curves churn risk you manage by data and know how to turn insights into action.
You fix root problems not surface symptoms. When usage drops you dig in. You analyze inactive accounts identify friction points and implement structural solutions.
You drive adoption like its revenue. You understand that feature adoption is directly tied to retention expansion and long-term customer success.
You create operational excellence. You bring structure to reactivations clarity to ownership and consistency to execution across the team.

Superpowers:

Extreme Ownership. You own the scoreboard. Usage rates activations CSAT they dont belong to the team they belong to you. You build systems that make success repeatable and take responsibility when metrics fall short.
Customer Obsessed. You believe adoption is the ultimate proof of value. You push your team to ensure customers arent just logging in theyre winning because of JobNimbus.
Proactive Learning. Fintech moves fast. You stay ahead of product updates industry shifts and customer needs so your team can provide confident forward-looking guidance.
Team Commitment. You develop leaders not followers. You coach TSMs to elevate their technical depth risk management skills and executive presence so the entire team rises together.
Self Awareness. You know where youre strong and where you need support. You hire complementary talent invite feedback and continuously refine your leadership approach.

Mentor (Hit us up to get more information)

Matt Nelson - Specialist in hiring amazing people lover of music Connect Four ping pong tennis pickleball photography and recruiting and celebrating birthdays.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation gender identity age disability Veteran status or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation please let us know in the application.

If you have any questions regarding this job post please email emailprotected.

Required Experience:

Manager

Mission:

What Youll Be Doing:

Build and Lead a High-Performance Fintech TSM Team by creating structure accountability and operational rigor so the team consistently drives adoption mitigates risk and delivers exceptional customer experiences
Drive Adoption & Activation at Scale by owning and improving Payments and Supplier usage rates. Increase weekly net activations and ensure qualified volume exists to consistently hit goals
Analyze inactive accounts (6090 days) identify root causes (pricing setup complexity training gaps process breakdowns) and implement scalable solutions.
Strengthen Cross-Functional Alignment by partnering deeply with Customer Account Executives on reactivation ownership AEs on feature adoption roadmaps Product on customer feedback loops Marketing on webinars and lead flow Professional Services and Onboarding on long-term success.
Elevate risk management & retention by ensuring the team by proactively identifying churn risks addressing friction early and protecting revenue through strategic technical guidance.
Champion customer experience & innovation by driving 90% CSAT leading beta programs with strategic customers provide Jenius Bar support at events and ensure the voice of the customer influences product direction.

What Makes You the Hero for This Job:

You build teams that win. Youve led high-performing CS Success or Fintech teams before and you know how to create clarity accountability and measurable performance standards.
You think in metrics not vibes. Usage rates activation numbers adoption curves churn risk you manage by data and know how to turn insights into action.
You fix root problems not surface symptoms. When usage drops you dig in. You analyze inactive accounts identify friction points and implement structural solutions.
You drive adoption like its revenue. You understand that feature adoption is directly tied to retention expansion and long-term customer success.
You create operational excellence. You bring structure to reactivations clarity to ownership and consistency to execution across the team.

Superpowers:

Extreme Ownership. You own the scoreboard. Usage rates activations CSAT they dont belong to the team they belong to you. You build systems that make success repeatable and take responsibility when metrics fall short.
Customer Obsessed. You believe adoption is the ultimate proof of value. You push your team to ensure customers arent just logging in theyre winning because of JobNimbus.
Proactive Learning. Fintech moves fast. You stay ahead of product updates industry shifts and customer needs so your team can provide confident forward-looking guidance.
Team Commitment. You develop leaders not followers. You coach TSMs to elevate their technical depth risk management skills and executive presence so the entire team rises together.
Self Awareness. You know where youre strong and where you need support. You hire complementary talent invite feedback and continuously refine your leadership approach.