Find your calling at Mercy!

Position Details:

Advocates for patients and family members to assist with navigating through complex healthcare processes and assists with resolving conflicts and complaints. Must have a working knowledge of MS Office software. Activities require critical thinking skills some independent judgment accurately documenting and maintaining records of a confidential nature and responding to patients and families in a timely manner.

Patient Advocacy

Interacts with patients and family members in face to face or telephone encounters. Actively works toward resolution to any questions or concerns voiced in collaboration with co-workers across the timely follow-up to everyone involved.

Patient Grievance Process

Accurately documents patient grievances in SAFE. Forwards issues to appropriate leader(s) for collaboration on response letters to patients.

Interpreter Services

Facilitates interpreter requests for patients who are deaf or have limited English proficiency across the Mercy Hospital community. Deploys video remote interpreter devices to nursing floors for accurate schedule of interpreter requests.

Patient Belongings

Facilitates communication to patients regarding belongings that have been left at the hospital. Maintains accurate log of belongings located in Patient Relations.

Volunteer Patient Advocates

Prepares daily census for volunteer advocates. Assists volunteers with resolution to patient issues.

License/Registration

Current license/registration required for position:

None

Education

Minimum Required:

High School Diploma or equivalent

Experience

Required 5 Years of Experience working in a healthcare working with patients and family members preferred.

Additional Education/Experience Information:

Computer literate and knowledgeable regarding Microsoft Windows and Microsoft Office.

Environmental Conditions

Employee may be exposed to:

Radiation Fumes Electrical Hazards

Physical Requirements:
Position requires the ability to push pull and/or lift 50 lbs on a regular basis.
Position requires prolonged standing and walking during each shift.
Position requires the ability to grip reach bend kneel twist and squat to perform duties.

Why Mercy

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.