Lead IT Systems Engineer

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

About the team:

Klaviyos global corporate Information Technology (IT) team is responsible for providing technology systems administration and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyos continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management building automation and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative working closely with the IT Searchbar team our end-user support team as well as with our Security Risk and Trust teams and the broader Engineering department.

About the role:

As a Lead IT Systems Engineer on the IT Systems team you will lead the design implementation and maintenance of our enterprise SaaS systems. You will spearhead projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations with a focus on scalability and efficiency. Youll collaborate closely with operations engineering and the IT Searchbar team to ensure seamless system performance and act as a technical escalation point for system-related issues.

How youll have an impact

• Youll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo.
• Both give and receive meaningful feedback focusing on empathy curiosity and investment in growth.
• Establish team standards implement frameworks for intake and prioritization of projects and tasks and establish and monitor objectives and key results (OKRs).
• Partner with the stakeholders to build maintain and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future.
• Collaborate with IT and internal teams to automate and improve workflows implement and enhance escalation processes and drive IT initiatives.
• Implement new processes and evaluate and improve existing processes.

Must-Haves (Non-Negotiables):

• A minimum of five years experience in systems engineering within fast-paced and result-driven environments.
• Proven track record of defining problem statements managing technical projects collaborating with stakeholders and delivering impactful results.
• Extensive experience in Identity Access Management (IAM) including IdP configuration management and maintenance (Okta or Azure experience is preferred).
• Strong experience working with enterprise-scale networking topics including routing DNS and building and maintaining multiple global office networks and VPNs.
• Demonstrated proficiency in understanding and integrating Large Language Models (LLMs) or other AI technologies into enterprise systems for automation or process improvement.
• Deep technical knowledge in at least one additional domain: corporate security endpoint management (Jamf Intune or equivalent) cloud infrastructure (GCP AWS or Azure) or enterprise SaaS administration(AtlassianGoogle Workspaceetc).
• Strong experience in automating workflows and repetitive tasks using scripting (Bash Powershell or Python). Python is preferred and AWS Lambda function experience is a plus. Familiarity with infrastructure-as-code tools (Terraform or Ansible) is a bonus.
• Knowledgeable in vendor management and IT budget management.
• Participation in an after-hours on-call rotation with the IT Systems team is required for site specific or business blocking issues.

Nice-to-Haves:

• IAM & Automation: Design and implement automated security specializing in Okta Workflows (or similar) for user lifecycle and access/auditing.
• Systems Engineering (High-Growth): Experienced in managing/scaling critical infrastructure in agile fast-paced SaaS/tech environments; champions security and scalability.
• API Integration: Build custom tools and leverage APIs (RESTful OAuth 2.0/OpenID Connect) for secure automated integration of corporate systems.
• Cloud Security (AWS/GCP): Deep hands-on experience securing and managing AWS and GCP core infrastructure including:
• Networking/Compute: VPC EC2 Security Groups/Firewalls ACLs.
• IAM: Defining and managing least-privilege roles (user group service).

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