Lead IT Systems Engineer

About the team:

Klaviyos global corporate Information Technology (IT) team is responsible for providing technology systems administration and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyos continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management building automation and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative working closely with the IT Searchbar team our end-user support team as well as with our Security Risk and Trust teams and the broader Engineering department.

About the role:

As a Lead IT Systems Engineer on the IT Systems team you will lead the design implementation and maintenance of our enterprise SaaS systems. You will spearhead projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations with a focus on scalability and efficiency. Youll collaborate closely with operations engineering and the IT Searchbar team to ensure seamless system performance and act as a technical escalation point for system-related issues.

How youll have an impact

• Youll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo.
• Both give and receive meaningful feedback focusing on empathy curiosity and investment in growth.
• Establish team standards implement frameworks for intake and prioritization of projects and tasks and establish and monitor objectives and key results (OKRs).
• Partner with the stakeholders to build maintain and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future.
• Collaborate with IT and internal teams to automate and improve workflows implement and enhance escalation processes and drive IT initiatives.
• Implement new processes and evaluate and improve existing processes.

Requirements:

• 5 years of experience leading systems administrator teams or equivalent.
• You have a proven track record of defining problem statements managing technical projects collaborating with stakeholders and delivering impactful results.
• Youre a subject matter expert on a wide range of IT systems from enterprise device managementsecure identity and endpoint security.
• You have extensive experience deploying hundreds of macOS and iOS devices at scale and building configuration profiles and policies.
• Youre excited about automating workflows and repetitive tasks.
• You have extensive experience in IdP configuration management maintenance and everything in between. Experience with Okta or Azure is preferred but not required.
• Passion for clean concise controls and easily editable security functionality within each tool.
• The candidate must have strong experience working with enterprise-scale networking topics which includes routing DNS and building and maintaining multiple global office networks and VPNs.
• Knowledgeable in vendor management and IT budget management.
• You have a baseline to intermediate level of experience with various scripting strategies using Bash Powershell or Python. Python is preferred and any AWS Lambda function experience is a plus.
• Participation in an after-hours on-call rotation with the IT Systems team is required.
• Demonstrated proficiency in understanding and integrating Large Language Models (LLMs) or other AI technologies into enterprise systems for automation or process improvement.

Nice to have

• Youve worked with Okta and Okta Workflows or other similar SSO and automation solutions.
• You have experience as a systems administrator or systems engineer in a fast-paced and high-growth IT environment.
• Ability to build applications and tools that provide and/or use APIs to transfer data.
• Experience with VPC EC2 Security Groups ACLs IAM in AWS and GCP.

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Required Experience:

IC