VodafoneThree Business Sales Executive SOHO

Be part of our Business UK function a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services we help all kinds of organisations from small local businesses to multi-national corporations unlocking the potential of new technologies including 5G AI and the Internet of Things (IoT).

This role exists to migrate existing Three customers to Vodafone ensuring seamless transitions and delivering exceptional customer experiences. It focuses on upselling and cross-selling to SOHO customers (up to 9 employees) driving revenue growth and margin improvement while supporting VodafoneThrees commitment to innovation and customer-first values.

What youll do

• Retain end-of-contract customers by recommending appropriate products and services across our brands and ensuring a smooth and positive experience.
• Deliver outstanding customer service across voice chat and WhatsApp channels.
• Maintain expert knowledge of VodafoneThree products and services.
• Use CRM tools (Amdocs Salesforce HALO) to manage interactions and track performance.
• Consistently meet and exceed sales targets and KPIs.

Qualifications :

Who you are 

• Proven sales experience in a customer-facing role
• Knowledge of telecommunications products and services (SIMO Handsets Business Broadband)
• Customer service experience with problem-solving focus
• Experience working towards KPIs 
• Familiarity with CRM systems

Worried that you dont meet all the desired criteria exactly

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

What we offer

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid time for charity work. You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools.

Recruiter Name: Bethany Stratford

Recruiter Email: 

Additional Information :

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time