Customer Services and Logistics Team Leader
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Lead coach and support the customer service team to achieve performance targets.
Ensure timely and accurate order processing invoicing and issue resolution.
Handle escalated customer inquiries complaints and service concerns professionally.
Monitor KPIs such as response time order accuracy and customer satisfaction.
Develop and implement customer service standards and procedures.
Coordinate inbound and outbound logistics activities.
Ensure efficient scheduling of deliveries and shipments.
Work closely with warehouse teams and transport providers to ensure on-time delivery.
Monitor inventory levels and collaborate on stock planning.
Resolve delivery issues and implement corrective actions.
Optimize transportation costs and logistics processes.
Identify opportunities to improve operational efficiency.
Maintain accurate records and prepare performance reports.
Ensure compliance with company policies and safety regulations.
Support system improvements (ERP/CRM systems).
Qualifications :
Bachelors degree in Business Supply Chain Logistics or related field (preferred).
57 years experience in customer service and/or logistics.
Previous team leadership or supervisory experience.
Experience with ERP/CRM SAP systems.
Strong understanding of supply chain and distribution processes.
Additional Information :
We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
