Service Coordinator Shreveport Main Office
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Job Location:
Shreveport, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
Responsible for providing exceptional customer service to external customers service technicians and interdepartmental associates and managers through telephone computer and direct communication. Responsible for the scheduling and billing functions related to service contracts time and materials work and quoted jobs.
Essential Functions and Duties (including but not limited to)
- Coordinate schedules and emergency service calls for area HVAC technicians plumbers and other field personnel
Schedules service work for maintenance quoted work time and material warranty start-ups emergency calls training meetings on-call and any other directed activities
Ensures calls are properly entered in the dispatch software system
Ensures field schedules are updated and properly maintained
Ensures proper information and materials are provided to the service technicians to achieve proper execution maximize utilization and deliver superior customer satisfaction
Maintain positive attitude and communicate professionally for all customer inquires including but not limited to customer complaints and redirecting service technicians in a fast paced changing environment
Ensure purchase orders proper documents technician receipts trip charges flat cost items and information are applied to jobs prior to billing- Review all call summary notes to make sure they are complete and accurate
Required Experience:
Manager
Key Skills
About Company
Add storer to your team Over 1,500 years of commercial & industrial HVAC experience. Over 1,500 years of commercial & industrial HVAC experience! BUILD MAINTAIN SUSTAIN Your single source for Commercial and Industrial HVAC Services and Plumbing. {{title}} {{selectedItem != null ? sele ... View more
