Key Responsibilities
Operational Support
Deliver linens towels guest amenities and housekeeping supplies to room attendants and housekeeping stations throughout the property.
Replenish supply closets and housekeeping carts according to departmental standards.
Transport dirty linens trash and recycling from floors to designated collection areas.
Ensure housekeeping pantries storage rooms and service corridors remain clean organized and fully stocked.
Guest Service
Respond promptly and professionally to guest requests such as additional towels linens pillows blankets or amenities.
Maintain a courteous and professional demeanor when interacting with guests.
Ensure all guest deliveries are completed quickly and in accordance with luxury service standards.
Coordination & Communication
Communicate effectively with room attendants supervisors and laundry staff regarding supply needs and room readiness.
Report maintenance issues safety hazards or missing items found during rounds to the appropriate department.
Assist with special projects or deep-clean operations when requested by housekeeping leadership.
Inventory & Organization
Assist with receiving organizing and distributing housekeeping inventory including linens guest amenities and cleaning supplies.
Monitor stock levels in supply closets and report shortages to supervisors.
Maintain proper storage practices and follow hotel procedures for inventory control.
Qualifications :
Experience
Previous experience in housekeeping hospitality or hotel operations.
Experience in a luxury or full-service hotel environment is a plus.
Skills & Competencies
Strong organizational and time-management skills.
Ability to work efficiently in a fast-paced environment.
Excellent communication and teamwork skills.
Strong attention to detail and commitment to cleanliness standards.
Customer-service oriented with a professional attitude.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to lift push or pull up to 50 lbs (linens carts and supplies).
Ability to bend stoop and move throughout guest floors and service areas.
Additional Information :
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
Our Values
Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more