Part Time PBX Operator (PM Shift) Club Wyndham Ocean Blvd Resort

We Put the World on Vacation

Summary

The Operator is responsible for ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service. Handle incoming/outgoing calls in an attentive courteous and efficient manner according to standard operating procedures

Essential Job Functions

Responsibilities include but are not limited to:

Operate switchboard intercom and two-way radio to relay incoming outgoing and interoffice calls and messages: Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel sales or marketing or outside vendor. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. (60% time)

Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)

Ensure compliance with: Internal Audit Quality Assurance Loss Prevention Resort Operating Procedures Guest Service Department Operating Procedure and Standard Operating Procedures. (10% time)

Build a Count On Me Culture: Continuously exhibit the companys Count on Me philosophy; be responsive to the needs of our guests associates and all we come into contact with on the job be respectful in every way; deliver a great experience. (10% time)

Performs other duties as needed (5% time)

Travel Requirements

Travel is not a requirement for this position. If training is required off site it will be local and be about half to full day of time.

Minimum Requirements and Qualifications

Education

High School diploma or equivalent

Training requirements

N/A

Knowledge and skills

Excellent communication skills.

Basic understanding of telephone switchboard and PBX equipment and systems

Acquires job skills and learns company policies and procedures to complete routine tasks

Ability to read and comprehend routine instructions short correspondence and memos

Ability to give high priority to customer service

Ability to solve problems with a minimum of guidance

Ability to read write and understand English

Must maintain a professional appearance and a Can-Do positive attitude towards all guests and staff

Ability to multi-task and work in a fast paced environment

Must be people oriented and able to work independently or with others as needed

Technical Skills

Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard

Job experience

Six months customer service experience

Six Months of switchboard /PBX experience

Unless there is a legal requirement experience will be accepted for the education requirement.

Complexity

Describe the following:

Level of decision making authority

Works on assignments that are routine in nature. Must be able to make independent decisions and/or seek advice to ensure consistent functioning operations offering high levels of our Count on me Service

Level of autonomy

Receives detailed instructions on all work

Needs to demonstrate good judgment and demonstrate a level of professionalism

The impact of his/her decision on the organization

Impacts to Guest experience and vacation

Decisions could impact safety of guests and employees

Supervisory responsibility:

N/A

Scope/Financial Responsibility

Understand and care for company assets and equipment supplies and property professionally

Organizational Relationships

Regularly interacts with Guest Services Manager Guest Services Supervisor as well as Guest Services Team Members.

Regularly interacts with Engineering Department and Housekeeping Department

Regularly interacts with Operations Department Leaders

Regularly interacts and serves guests

Work Environment

Equipment Used:

Telephone

Switchboard / PBX System

Hand Held Radio

Bell carts

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.