Coordinator for Residence Life Operations

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Job Profile:

Job Duties:

The Coordinator for Residence Life Operations is an essential employee of the Professional Staff within Residence Life which is in the Division of Student Affairs. The Coordinator for Residence Life Operations is supervised by the Associate Director for Residence Life Operations. The Coordinator for Residence Life Operations primary responsibilities include overseeing Residence Life services responsibilities within Residence Life Operations the Eagle Mail Center and conferences. The position is a twelve-month appointment.

The review of applications starts onMarch 23 2026.Applications received on or beforeMarch 23rdareprioritizedand review will continue until the position(s) is/are filled. Initial interviews will be conducted virtually with shortlisted candidates invited to campus.

UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this please contact Human Resources at .

Key Job Responsibilities:

RESIDENCE LIFE OPERATIONS

• Collaborates with external vendors and services and internal campus partners to maintain successful partnerships while representing the interests of the division.

• Maintain and reconcile purchasing accounts from department vendors.

• Work with the Associate Director for Operations on annual budget cycle process.

• Assist Associate Director for Operations in designing training on purchasing guidelines and supply ordering for Residence Life Staff.

• Provide training and support to student employee supervisors on onboarding processes and collaborating with Human Resources.

• Assist Associate Directors in maintaining documentation of student employee records including sharing active employee lists with campus partners (Financial Aid Dining Athletics).

• Develop and maintain departmental technology inventory in collaboration with IT.

• Design customer service training and work with Residence Life Professional Staff to create continuity of service in all reception areas throughout the department.

• In concert with Management Team design and launch annual student satisfaction assessment survey and distribute data to colleagues and campus partners.

• Serve as primary contact for Residence Life with the UWL Foundation for One Day for UWL and other Foundation initiatives.

• Maintain a list of Residence Life Alumni.

• Assess Marketing needs within Residence Life and assist in coordinating any initiatives through University Communications.

• As a member of the Operations team attend regular Operations meetings and assist in the overall management of Residence Life Operations.

• Participate in departmental divisional and university committees as assigned.

• Perform additional duties as assigned by the Associate Director for Operations

EAGLE MAIL CENTER

• Oversee the administration and management of the Eagle Mail Center ensuring quality customer service as well as efficient and effective systems in the delivery of services.

• Directly supervise full time Mail Clerk and indirect supervision of student employees (Mail Center Leads and Mail Center Assistants).

• Assist Mail Clerk in hiring onboarding training and schedule shifts for the Eagle Mail Center.

• Coordinate with mail carriers (UPS FEDEX USPS Amazon etc.) and our UWL central campus mail team on delivery system to UWL including outreach regarding access issues schedule changes or other mail processes.

• Utilize and train staff on software management system to inventory and track package and mail intake and distribution.

• Communicate with La Crosse City Clerk on matters regarding voter registration for anyone living on campus.

• Explore new mail/package delivery issues as they arise suggesting problem-solving measures that meet a high standard of service.

• Conduct audits of the Eagle Mail Center to ensure mail is secure records of package pick-up are accurate and recycling / shredding processes are being properly managed.

• Manage employee access and door security to the Eagle Mail Center.

• In the absence of the Mail Clerk assume those responsibilities.

CONFERENCES

• Responsible for the daily operations of Residence Life Conferences including WIAA State Track.

• Coordinate with Assignments Staff in making housing assignments and with Residence Life Facilities ensuring rooms are clean and prepared.

• Oversee and provide direction to live in professional staff in the capacity of conferences.

• Work with designated live in professional staff to recruit hire train and supervise Conference Assistants.

• Work with live in professional staff to recruit hire train and supervise WIAA State Track Assistants.

• Ensure quality customer service as well as efficient and effective processes of service for conferences.

• Coordinate conference housing registration with conference directors external summer housing interns and campus partners.

• Meet with local community agencies as requested in the interest of Residence Life summer conference operations.

• Explore opportunities for summer revenue generation through the conference program.

• Oversee and maintain the Residence Life credit card machine used for collecting payments associated with WIAA State Track and Summer conferencing.

• Assist Associate Director for Operations with conference contracts and billing.

• Coordinate transitions between academic year and summer and vice versa.

• Represent Residence Life as a youth protection liaison and serve on the campus committee.

Department:

Residence Life

Compensation:

$55000

Required Qualifications:

• Bachelors Degree
• Experience with managing administrative and operations functions
• Interest in working on a college campus in Residence Life and working with a highly engaged student population

Preferred Qualifications:

• Masters Degree in Student Affairs or a related field
• Prior Residence Life leadership experience
• Experience supervising college students
• Experience with mail services
• Experience with conference services

How to Apply:

Required application documents

Cover letter (that addresses the required and preferred qualifications)

CV/ Resume

Contact Information:

Eric Thorson

Special Notes:

Application deadlines
TO ENSURE CONSIDERATION: Priority consideration is given to those candidates who apply by the listed First Review Date. Applications received after that date may be considered at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. If you have questions regarding this recruitment or if you are not able to complete the application online due to a disability or system problem please contact the Office of Human Resources.

Confidentiality of Applicant Materials
UWL is a state agency and subject to Wisconsins Open Records Law. UWL will not however reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsins Open Records certain circumstances the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check work authorization and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For the UWL Annual Security and Fire Safety Reports (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies see or contact the University Police Department at 608.785.9000.

INFORMATIONABOUTYOURBENEFITS
Your benefits add an additional 40% to the overall financial package from the university.
Highlights include:

• Paid vacation for 12-month positions.

• Excellent flexible health insurance with low co-pays and good coverage.

• Paid holidays and paid sick days.

• After 5 years of employment you become vested in our retirement system which ensures income post-career.

• Benefits atUWLare highly competitive with local industry and some of the strongest in state and nation.

Benefit eligibility is determined at the point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.