Loyalty Project Manager

Summary

The Buckle Loyalty Project Manager will manage Buckle Card projects promotions and marketing programs. The Teammate in this role will provide direction on Teammate incentives review program results and make recommendations based on findings while working to enhance partnerships related to Buckle Card.

Essential Duties and Responsibilities

This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties responsibilities and qualifications. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Loyalty Program Strategy and Execution

• Create execute and analyze Guest and teammate promotions designed to stimulate engagement with Buckle Loyalty programs by partnering with internal and external teams across various departments.
• Maintain create and improve operational aspects of the Buckle Loyalty programs in partnership with internal and external teams.
• Analyze the Loyalty rewards program results and implement changes as needed.
• Provide communication and implement Loyalty Marketing strategies with clear goals and expectations.
• Assist in leading internal and external Buckle Loyalty marketing program and training meetings/calls.
• Ensure compliance for programs by reviewing and updating relevant Buckle Loyalty and Guest information on .
• Partner with private label credit card provider to enhance the Buckle Card program through marketing compliance issues technology operations and Guest relations.
• Collaborate with internal IT CRM and Web Technology teams to ensure marketing campaigns are properly set up in-store and online prior to deployment.
• Serve as the main contact to online and store teammates for Buckle Card marketing and events.
• Promote Loyalty programs by establishing and maintaining valuable relationships with new Buckle managers.
• Research and provide answers to common roadblocks regarding Buckle Loyalty.

Budget Compliance and Operational Support

• Manage the Loyalty Marketing Funds budget including allocation marketing supply stated benefits and sales incentive projects.
• Review and reduce chargeback procedures by increasing education enhancing technology and creating safeguards to reduce fraudulent opportunities in partnership with the Loss Prevention department.

Leadership Team Support and Cross-Functional Collaboration

• Provide leadership guidance and support to Buckle Rewards Analyst and others as needed. This includes but is not limited to hiring appraisals development and coaching of teammates to create a culture of engagement collaboration and teamwork.
• Complete job duties of the Buckle Rewards Analyst position when analyst is absent. This includes but is not limited to daily and monthly reporting teammate incentive communications store mail and store leadership requests.
• Function as an internal coach by identifying and resolving issues applying best practices anticipating issues and implementing solutions.
• Assist Buckle Rewards Analyst with Guest and Sales teams situations including research review and servicing each of their specific needs.

General

• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

Supervisory Responsibilities

Directly supervises the Buckle Rewards Analyst. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training Teammates; planning assigning and directing work; appraising performance; rewarding and disciplining Teammates; addressing complaints and resolving problems.

Education and/or Experience

Bachelors degree from four-year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience.

Key Competencies

• Proactively identifies opportunities for improvement across teams systems or processes and takes ownership in designing and implementing effective forward-thinking solutions.
• Sets and upholds high personal and professional standards consistently seeking ways to enhance efficiency productivity and quality in all areas of responsibility.
• Operates with a strong sense of personal accountability demonstrating resilience and optimism while continuously evaluating and refining performance to drive results.
• Makes decisions aligned with Buckles mission and values safeguarding confidential and proprietary information while considering long-term business impact.
• Applies deep subject matter knowledge and critical thinking to solve complex problems streamline operations and contribute to sustainable organizational success.
• Builds high-performing teams by proactively managing conflict delivering timely and constructive feedback recognizing accomplishments and addressing performance concerns with clarity and empathy.
• Demonstrates unwavering integrity in all actions consistently upholding Buckle policies procedures and Buckles Code of Ethics even in challenging or ambiguous situations.

Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the Teammate is regularly required to sit; use hands to finger handle or feel and talk or hear. The Teammate is occasionally required to stand; walk; reach with hands and arms and stoop kneel crouch or crawl. The Teammate must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Ability to operate a motor vehicle and complete errands based on business needs.

Work Environment

While performing the duties of this job the Teammate regularly works in an office setting. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.

Equal employment opportunity has been and will continue to be a fundamental principle at Buckle where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status uniformed service member status race color national origin or ancestry creed religion sex age pregnancy (including childbirth lactation and related medical conditions) national origin or ancestry physical or mental disability genetic information (including characteristics and testing) or any other protected characteristic as established by applicable local state or federal law. For state specific information refer to the Teammate Center.

Required Experience:

IC