Desktop Support Analyst ISummer Internship- Hybrid, Bala Cynwyd, PA
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Job Location:
Bala Cynwyd, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States including Tokio Marine America First Insurance Company of Hawaii and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do providing the best professional service to our business partners allowing them to achieve their goals. Our talented team delivers actuarial audit corporate communications financial and investment human capital services information technology legal and payroll expertise to our customers.
Job Summary.
Summer Intern will provide hands-on technical support in a large international enterprise environment assisting with the installation maintenance and support of enduser computing hardware and software. This role offers practical realworld IT experience exposure to enterprise tools and processes and the opportunity to develop strong customer service and troubleshooting skills while working alongside experienced desktop support professionals.
Job Responsibilities
- Install configure relocate and maintain enduser computing hardware including desktops laptops monitors printers and peripheral devices
- Assist with the deployment configuration and support of standard desktop software and office productivity tools
- Work directly with end users to assess hardware and software needs and coordinate equipment requests and acquisitions
- Utilize automation and remote management tools to deploy software and updates
- Support desktop imaging processes and help maintain standardized build images
- Organize track and maintain inventory of new and used PCrelated hardware in the stockroom
- Provide timely professional support for end users experiencing hardware software or connectivity issues
- Follow established IT procedures documentation standards and internal control requirements
- Participate in team projects and initiatives that improve the desktop support experience
Degree / Licenses and Professional Certifications
- Microsoft Certified Technology Specialist (MCTS) preferred
Experience
- Must be actively enrolled in a graduate or undergraduate program with a related major
EEO Statement:
Tokio Marine Group of Companies (including but not limited to the Philadelphia Insurance Companies Tokio Marine America Inc. TMNA Services LLC TM Claims Service Inc. and First Insurance Company of Hawaii Ltd.) is an Equal Opportunity order to remain competitive we must attract develop motivate and retain the most qualified employees regardless of age color race religion gender disability national or ethnic origin family circumstances life experiences marital status military status sexual orientation and/or any other status protected by law.
Required Experience:
Intern
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Tokio Marine North America Services provides a wide range of services across the U.S. as a member of the Tokio Marine Group - one of the premier global insurance companies in the world.
