Customer Experience Specialist – Automotive

Customer Experience Specialist (Dutch-speaking) Premium Automotive Brand

Barcelona Spain

Remote from Spain after training Initial training on-site in Barcelona

Full-time Permanent Contract

Represent a Premium Automotive Brand

Are you passionate about delivering exceptional customer experiences and representing high-end brands with professionalism and care

We are looking for a Dutch-speaking Customer Experience Specialist to join a dynamic international team supporting a leading premium automotive this role youll play a key part in strengthening relationships with prospective customers ensuring every interaction reflects the quality prestige and attention to detail expected from a luxury automotive brand.

If you enjoy building relationships guiding customers through important purchase decisions and working in a professional brand-driven environment this opportunity is for you.

Your Role

As a Customer Experience Specialist you will support prospective customers after they have expressed interest in the brands vehicles ensuring a seamless and premium experience throughout the process.

Your key responsibilities:

• Lead structured follow-up calls with customers who have already shown interest in a product

• Represent a premium automotive brand with professionalism courtesy and attention to customer satisfaction

• Reinforce brand value while addressing customer concerns or hesitations particularly around pricing or product preferences

• Document interactions clearly and accurately providing structured insights to support retailer sales teams

• Maintain continuity and trust by managing both follow-up and offer-related conversations with the same prospects

• Ensure all interactions reflect the high-quality standards and premium positioning of the brand

Your role will be essential in bridging the gap between customer interest and final purchase decisions.

Who Were Looking For

Required Qualifications

• Dutch (bilingual or proficient) and fluent English

• Minimum High School Diploma (background in business communications or automotive studies is a plus)

• Previous experience in customer service or sales

• Strong communication skills and the ability to interact confidently with high-end or executive-level clientele

• Professional structured and discreet approach when discussing pricing or commercial offers

• Ability to follow a structured scripted call approach and deliver clear written reports after each interaction

Strong Advantage

• Experience in the automotive industry or with luxury/premium brands

• Passion for cars technology and premium products

Candidates with either customer service or sales backgrounds are welcome to apply.

Whats in It for You

We offer a supportive environment where you can grow professionally while working with an internationally recognized premium brand.

Compensation & Contract

• Full-time permanent contract 39 hours/week

• Rotational schedule MondaySaturday between 09:00 and 20:00

• 21484 gross/year base salary

• Up to 3000 gross/year performance bonus

• Private medical insurance

Work Model

• Initial training on-site in Barcelona

• After training: possibility to work remotely from anywhere in Spain

Additional Benefits

• Modern central Barcelona office location

• Fully paid training on the company brand and project

• Access to career development programs and specialized courses

• International collaborative team environment

Relocation Support

Moving to Spain Weve got you covered.

• Up to 500 relocation bonus

• Administrative support to help you settle and start working in Spain

Relocation repayment terms:

• Leave within 6 months 100% repayment

• Leave within 712 months 50% repayment

Career Growth & Development

This role offers excellent opportunities to build a career in customer experience automotive and premium brand management.

Youll benefit from:

• Structured onboarding and training

• Continuous coaching and performance support

• International work environment

• Long-term career development opportunities

Recruitment Process Fast & Transparent

Submit your application

Application validation (within 48 hours)

Recruiter & project leader profile review

HR interview online assessments

Supervisor interview

(If applicable) Client interview

Receive your job offer

Welcome aboard!