Bilingual Operations & Customer Assistant (ThaiMandarin)

• Bangkok (Silom area near BTS/MRT)
• MondayFriday 09:0017:00
• THB/month (based on experience)
• Start fully remote (WFH) may transition to hybrid and occasional business travel as required

About Us

We are a fast-growing FinTech startup in the pico-loan lending space building innovative financial solutions to serve the Thai market. As a startup we value agility ownership and a strong can-do mindset. Every team member plays a meaningful role in shaping our product and customer experience.

If you are proactive adaptable and excited to grow with a dynamic company we would love to meet you.

Role Overview

This role sits at the heart of our daily operations. You will act as a key bridge between our customers and product team supporting post-loan services improving user experience and ensuring operational excellence.

This is ideal for someone who enjoys wearing multiple hats and thrives in a startup environment.

Key Responsibilities

Customer Service & Communication

• Handle customer inquiries and feedback professionally across various channels
• Support post-loan related questions and ensure high customer satisfaction

• Build and maintain strong relationships with users

Product Testing & Optimization

• Participate in QA testing for new app features

• Identify document and report bugs or UX issues

• Provide feedback to improve the overall product experience

Operations & Administrative Support

• Assist with data entry document management and reporting

• Prepare summaries and basic operational reports

• Support management with ad-hoc tasks as needed

What Were Looking For

Language Skills (Mandatory)

• Native Thai

• Fluent Mandarin Chinese (spoken and written)

Qualifications

• Bachelors degree in any field (Business Communications IT-related fields preferred)

• Strong communication and interpersonal skills

• Proficient in Microsoft Office (especially Excel)

• Detail-oriented and comfortable working with technology

Mindset & Working Style

• Self-starter with a strong sense of ownership

• Comfortable working independently in a remote setup

• Flexible and adaptable in a startup environment

• Positive attitude with a genuine can-do spirit

• Willing to take initiative beyond assigned tasks

Experience in Customer Service FinTech lending or operations is a plus however strong language skills and the right attitude are equally important. Fresh graduates are welcome to apply.

Working Style

• Initially 100% Work from Home

• May transition to hybrid setup as the business grows

• Occasional travel may be required depending on business needs

Why Join Us

• Be part of a growing FinTech startup from an early stage

• Gain hands-on exposure to operations product and customer strategy

• Fixed working hours with work-life balance

• Opportunity to grow with the company and take on greater responsibility

If you are looking for more than just a routine job and want to build something meaningful APPLY NOW!